Gold lock in tray and can't access internet

[reds0318]

A gold lock is appearing in the bottom right hand tray and when this appears we cannot get on internet. Using IE or Chrome.
Windows 10. Have restored to prior date and everything back to normal for awhile and then it appears again. Checked event log and everything ok. IE or Chrome gives appearance of opening but then vanishes. Any ideas?

 

[Ian]

What happens when you double click that icon? I'm not familiar with it, but opening it up may give us a clue as to what it is. If that doesn't show anything, does hovering your mouse over it (or right clicking) display anything?

 

[reds0318]

What happens when you double click that icon? I'm not familiar with it, but opening it up may give us a clue as to what it is. If that doesn't show anything, does hovering your mouse over it (or right clicking) display anything?

It disappears but still can't access internet. Right click or left click,same action - it just disappears

 

[reds0318]

It disappears but still can't access internet. Right click or left click,same action - it just disappears

sorry, didn't read your entire reply - hovering over it nothing.

 

[davehc]

I don't know why it is showing in Chrome, but, maybe it has similar options to IE.
The gold lock is, normally, a setting in IE-Tools - Advanced. You could go to that section and, at the bottom, "Restore advanced setting", and see if the Lock disappears.

 

[wegmand]

I found a string of suggestions here: https://answers.microsoft.com/en-us...art-tray/568cf299-7bd5-4d6d-b313-8acb3c787051

Maybe one of them will help.

 

[Norton]

Perform a system restore to a date before the lock appeared.