i can't log into my laptop

[terry300]

i cannot log into my laptop,first A1B2C3 comes on after i have done that my usual sign in windows comes and then nothing
my keyboard will not response,i can log into my m/soft a/c but that gives me limited access.
pls help.

 

[Wolfie]

Hi Terry,

see the following link and read from "If you can't boot Windows 10". You can troubleshoot your problem from there!.

Advanced Startup Options

If you run in to serious problems with Windows 10, you may need to access the advanced startup options to begin troubleshooting your issue. Many of our other articles will refer to this page as an initial step, to avoid duplication. From this...

www.windows10forums.com