my laptop crashed randomly and when I got back and was about to login there was no password prompt. I reset it turned off then on 3 times so that I was able to use safe mode to enter my password ( i was told to do this when I was looking for help with the password prompt) now that it is in safe mode, I am entering the correct password but it is saying it is incorrect. I tried different variations and old passwords. I am pretty sure it is a local account but I rest my Microsoft password to see if it would work but it didn't. I've tried resetting multiple times but is still not working. It says I can reset password with a USB but the USB is not a password reset disk.