My cursor just freezes, and the PC just stops working altogether


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Sometimes I leave my computer for a while (when I go out for lunch, for example) and when I get back the cursor is just stuck. When I move the mouse nothing happens. Any keyboard combo I try just doesn't work. It just froze.

I was looking in my Event Viewer - System but I can't make much of it:


The server {B91D5831-B1BD-4608-8198-D72E155020F7} did not register with DCOM within the required timeout.


The Update Orchestrator Service service hung on starting.


The Downloaded Maps Manager service hung on starting.


Unable to start a DCOM Server: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy!CortanaUI.AppXynb3eakad12451rv00qxextfnce9sxb8.mca as Unavailable/Unavailable. The error:
"2147942667"
Happened while starting this command:
"C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe" -ServerName:CortanaUI.AppXa50dqqa5gqv4a428c9y1jjw7m3btvepj.mca


Any ideas?
 
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HI DC,

do you use Cortana?, if you don't try the following and disable it!.


Also, what version of Win 10 do you have?. ;)

 
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Hello Wolfie,

Thanks for your message.

1. I did/do not use Cortana, but I ran the regedit anyway.

My registry now says: AllowCortana REG_DWORD 0x00000000 (0)

2. I have:
Edition Windows 10 Pro
Version 20H2
Installed on ‎28/‎01/‎2021
OS build 19042.746
Experience Windows Feature Experience Pack 120.2212.551.0

However, the problem persists.
 
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What settings do you have in Power & Sleep?. :cool:

See also. https://answers.microsoft.com/en-us...r-issues/7290a369-ffe4-4cac-96dc-1bb26e4e3847
1612892091362.png
 
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Screen: 30 minutes
Sleep: never

(it's a desktop)

Are you saying my problem could be related to those 30 minutes?
 
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Are you saying my problem could be related to those 30 minutes?
I really don't know as I never use sleep or hibernate neither in Windows or Linux as I always found them a pain!. Try switching it to never and see if you still have a problem, if you don't leave it switch to "Never"!. :)
 
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Hi DC,

I don't know if it will help but you can try Advanced Start-up Options and run the troubleshooter!. ;)

 

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