My cursor just freezes, and the PC just stops working altogether

[dragonchaser]

Sometimes I leave my computer for a while (when I go out for lunch, for example) and when I get back the cursor is just stuck. When I move the mouse nothing happens. Any keyboard combo I try just doesn't work. It just froze.

I was looking in my Event Viewer - System but I can't make much of it:


The server {B91D5831-B1BD-4608-8198-D72E155020F7} did not register with DCOM within the required timeout.


The Update Orchestrator Service service hung on starting.


The Downloaded Maps Manager service hung on starting.


Unable to start a DCOM Server: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy!CortanaUI.AppXynb3eakad12451rv00qxextfnce9sxb8.mca as Unavailable/Unavailable. The error:
"2147942667"
Happened while starting this command:
"C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe" -ServerName:CortanaUI.AppXa50dqqa5gqv4a428c9y1jjw7m3btvepj.mca


Any ideas?

 

[Wolfie]

HI DC,

do you use Cortana?, if you don't try the following and disable it!.

How to Turn Cortana Off

Cortana is the new digital personal assistant that comes as a feature with Windows 10. It's a really helpful way to find information by typing in a search query or just by speaking naturally if you have a microphone enabled. October 2017 Update...

www.windows10forums.com

Also, what version of Win 10 do you have?.

How to upgrade Windows 10 to the latest version

PLEASE TAKE NOTE THAT AN UPGRADE IS NOT AN UPDATE PER SE; SEE THE LINK CREATED BY @Regedit32 BELOW FOR MORE DETAILS ON UPDATING AFTER CURRENT CUMULATIVE UPDATE. https://www.windows10forums.com/threads/windows-updates-after-kb4016871-reminder.13030/ See also: the following links about updating...

www.windows10forums.com

 

[dragonchaser]

Hello Wolfie,

Thanks for your message.

1. I did/do not use Cortana, but I ran the regedit anyway.

My registry now says: AllowCortana REG_DWORD 0x00000000 (0)

2. I have:
Edition Windows 10 Pro
Version 20H2
Installed on ‎28/‎01/‎2021
OS build 19042.746
Experience Windows Feature Experience Pack 120.2212.551.0

However, the problem persists.

 

[Wolfie]

Hi DC,

have you tried tapping the power button (once only)?.

 

[dragonchaser]

I tried everything. Nothing works.

 

[Wolfie]

What settings do you have in Power & Sleep?.

See also. https://answers.microsoft.com/en-us...r-issues/7290a369-ffe4-4cac-96dc-1bb26e4e3847

 

[dragonchaser]

Screen: 30 minutes
Sleep: never

(it's a desktop)

Are you saying my problem could be related to those 30 minutes?

 

[Wolfie]

Are you saying my problem could be related to those 30 minutes?

I really don't know as I never use sleep or hibernate neither in Windows or Linux as I always found them a pain!. Try switching it to never and see if you still have a problem, if you don't leave it switch to "Never"!.

 

[dragonchaser]

The problem persists :-(

 

[Wolfie]

Hi DC,

I don't know if it will help but you can try Advanced Start-up Options and run the troubleshooter!.

Advanced Startup Options

If you run in to serious problems with Windows 10, you may need to access the advanced startup options to begin troubleshooting your issue. Many of our other articles will refer to this page as an initial step, to avoid duplication. From this...

www.windows10forums.com