SOLVED No available networks shown in window.

[derrickhoward]

It says, "Not Connected. Networks available", but nothing is shown in the available networks window... no networks or printers...nothing. Also, I can't search for anything. It just keeps spinning... I've factory reset the computer. I've updated the bios, I've reinstalled network drivers... Any help would be appreciated.
Oh...It's an HP Envy360 laptop.

 

[Wolfie]

Hi derrickhoward,

try using the HP support tool, it might fix the problem for you, use a network cable connection while doing so!:

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

[derrickhoward]

The computer has no RJ45 network connector. But thank you. I downloaded it on a memory stick and tried to run it.

 

[Trouble]

Can you open a command prompt and in the command prompt window type
netsh wlan show filters
hit enter
Use the snipping tool to capture an image of that window with the results and attach that snip file to your next post.

 

[derrickhoward]

Thank you, I'll do this when I get home

 

[derrickhoward]

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Users\derri>netsh wlan show filters

Allow list on the system (group policy)
-----------------------------------------------
<none>

Allow list on the system (user)
-------------------------------------
<none>

Block list on the system (group policy)
------------------------------------------------
<none>

Block list on the system (user)
--------------------------------------
<none>


C:\Users\derri>

 

[Trouble]

Well that pretty much smokes my idea of what might be going on, but.....
Just as an experiment try an elevated command prompt and in that command prompt window type
netsh wlan delete filter permission=denyall networktype=infrastructure
hit enter
then type
netsh wlan delete filter permission=denyall networktype=adhoc
hit enter
exit the command prompt windows and reboot the computer and see if that produces any changes.

 

[Wolfie]

Is your laptop an HP Envy X360 because I cannot find any info on a model without the "X"?:

http://h10032.www1.hp.com/ctg/Manual/c04341936

The model in the manual shows it as having a network connector?.

 

[derrickhoward]

I did a hard factory reset that wipes everything. It worked. Last time I did the reset that saves some of your files... thank you all.