No USB Mouse or Keyboard on logon

[KCID11]

The computer boots up but at the windows logo both the mouse and the keyboard go dead. Running Win 10 Pro. Have tried a Rescue disc and going to the command prompt with no luck and have removed the cmos battery to reset bios.
Any help will be appreciated.
KCID11

 

[Bighorn]

I've seen similar issues where the keyboard and mouse were plugged into USB 3 ports [blue]. The BIOS usually does not provide support for USB 3. Assuring the devices are plugged into the USB 2 ports [black] usually works. USB 3 gets driver support from the Operating System during/after it loads. Have also seen the problem with printers. There are some computers or motherboards that support combination USB 2 and USB 3 ports. There also are times that USB 3 devices won't 'fall back' to USB 2.

 

[Wolfie]

Are both the devices working via a wireless hub?, if they are, you might need to check for newer drivers for W10 and first use a normal USB mouse and KB and install the drivers before you try using the devices again!.