Office Pro


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gabesmuse

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A friend recently upgraded to Windows 10 and now her Office Pro no longer works. She had 2013 version of Excel and Word. Any suggestions? She's running on a laptop.
 
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bassfisher6522

bassfisher6522

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What was the previous OS? Was this an actual upgrade or clean install?
 
Regedit32

Regedit32

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Microsoft were aware of issues for pre-installed Office Applications ( including Office 2013 ) after a User upgraded to Windows 10 and provided a special update to resolve this issue some time ago now.

You can read about that, and learn how to get the update from this Microsoft article:

Errors opening Office files after upgrading from Windows 7 to Windows 10

See what you can do after upgrading from Windows 7 to Windows 10 if you get an error opening Office files.
support.office.com support.office.com
 
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