OneDrive disappeared

Discussion in 'Windows 10 Support' started by Simon Hill, Jun 8, 2018.

  1. Simon Hill

    Simon Hill

    Joined:
    Jun 8, 2018
    Messages:
    5
    Likes Received:
    0
    Ondrive disappeared off my home PC - it remained on my laptop, the icons and everything

    I went to download it and and it said a newer version was already on my PC so had to uninstall it - which I did

    I then re-installed and it started working again

    Then when I came to use my PC a few days later it was gone again - I have just gone through the same thing above but fully expect it to disappear again as it has disappeared from the other family member accounts on the PC

    Any advice?
     
    Simon Hill, Jun 8, 2018
    #1
    1. Advertisements

  2. Simon Hill

    Saltgrass

    Joined:
    Oct 1, 2014
    Messages:
    1,616
    Likes Received:
    207
    OneDrive will normally start if you just click the listing in the Apps on the Start Menu. You might check and see if it is set to start with Windows.
     
    Saltgrass, Jun 8, 2018
    #2
    1. Advertisements

  3. Simon Hill

    Trouble Noob Whisperer Moderator

    Joined:
    Nov 19, 2013
    Messages:
    11,147
    Likes Received:
    1,733
    Location:
    Northwest Indiana U.S.A.
    Same here

    OneDrive.png

    Just went to the store, which by the way is acting a bit goofy today, and I don't know if the two are related but I downloaded it again and it seems to be working OK now.
     
    Trouble, Jun 8, 2018
    #3
  4. Simon Hill

    Simon Hill

    Joined:
    Jun 8, 2018
    Messages:
    5
    Likes Received:
    0
    I keep having the same problem again and again and again
    Microsoft in their wisdom say if you want word get Office365. Then they put your files in their cloud and then you can't access anything because one drive keeps breaking. And you pay a subscription for this service and you can't get support - Rant over

    This is what I get when I try to re-install then you delete it then you install it. Then you come back to your computer and its gone - RUBBISH

    upload_2018-6-13_23-30-2.png



    Is anyone from Microsoft on these forums that can help please
     
    Simon Hill, Jun 13, 2018
    #4
  5. Simon Hill

    Saltgrass

    Joined:
    Oct 1, 2014
    Messages:
    1,616
    Likes Received:
    207
    It appears you left out some very important info from your original post. You seem to be referring to the 1 TB cloud storage every user of Office 365 is given with that software. The rest of us only have 2 GB so has your cloud storage been combined and you only have the 1 TB for your user or do you have the original Win 10 2 GB plus an additional 1 TB handled by one OneDrive utility or install?

    I suppose what I am asking is, what options do you have with both the Win 10 OneDrive and the Office 365 OneDrive?
     
    Saltgrass, Jun 14, 2018
    #5
  6. Simon Hill

    Simon Hill

    Joined:
    Jun 8, 2018
    Messages:
    5
    Likes Received:
    0
    I do have Office 365 but wasn't aware there are 2 versions of 1 drive. I just went to the Microsoft site (https://onedrive.live.com/about/en-gb/download/) to download it and then have to fully remove the version that has disappeared because it says there is a later version installed.

    And once again Microsoft One Drive has disappeared - does anyone know how to get support for something you have paid for on a subscription from Microsoft? Waiting days for a reply is very frustrating
     
    Simon Hill, Jun 20, 2018 at 4:59 PM
    #6
  7. Simon Hill

    Saltgrass

    Joined:
    Oct 1, 2014
    Messages:
    1,616
    Likes Received:
    207
    I see you are downloading from a GB site, I suppose the rules are the same for OneDrive as in the States?

    The .exe file is in the following folder, if you use your actual user name. You can get the version of the file shown there.

    There also appears to be an updater in that same folder. The AppData folder is hidden so you will have to allow for it to be seen or just go straight to the folder with the .exe file.

    C:\Users\YourUser\AppData\Local\Microsoft\OneDrive\OneDrive.exe

    My current version is 18.91.506.7
     
    Saltgrass, Jun 20, 2018 at 5:33 PM
    #7
    Trouble likes this.
  8. Simon Hill

    Simon Hill

    Joined:
    Jun 8, 2018
    Messages:
    5
    Likes Received:
    0
    I don't have a OneDrive.exe in that folder - I guess that's what keeps going missing
    upload_2018-6-20_17-58-46.png
     
    Simon Hill, Jun 20, 2018 at 6:00 PM
    #8
  9. Simon Hill

    Jake B

    Joined:
    Apr 3, 2015
    Messages:
    321
    Likes Received:
    47
  10. Simon Hill

    Saltgrass

    Joined:
    Oct 1, 2014
    Messages:
    1,616
    Likes Received:
    207
    If you don't have it installed at all, I might run a System file check in an admin command prompt.

    sfc /scannow

    If that shows problems or even if it doesn't, run the command below.

    DISM /online /cleanup-image /restorehealth

    Since OneDrive is a basic component of Win 10, I would think it might repair the install. It appears an install is seeing something left over and needs to recover any current partial install.

    As a last resort, you might go to Settings-Apps and look for a link to Programs and Features. If OneDrive shows there you might try to uninstall after right clicking.
     
    Saltgrass, Jun 21, 2018 at 12:10 AM
    #10
  11. Simon Hill

    Simon Hill

    Joined:
    Jun 8, 2018
    Messages:
    5
    Likes Received:
    0
    Thanks for helping, I have tried this, the sfc /scannow picked up and fixed some issues and the DISM ran through too, I restarted my PC and still no sign of Onedrive.

    I will have a go with the page suggested by Jake B
     
    Simon Hill, Jun 21, 2018 at 1:43 PM
    #11
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.