Thanks for all the responses, I am ready to throw laptop out the window ...........tomorrow is another day.One of my friends in the UK is a regular BT user. I emailed him and this was his response. No idea if it will help
Tell her to set the outgoing port to 25 "Outlook - File - Account - Account Settings - Change -, More settings- Advance
I use Port 993 and Port 25 with encryption set to None.
If that still doesn't do it, use the default settings of 110 and 25.
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