Popping and Crackling Sounds when notifications come


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Dear all,
I am facing an annoying problem I think since I have update my laptop to Windows 10 version 2004.
I have the sound off, most of the time, and theres an crackling sound when a notification comes, (eg. email notification).
This only happens when my laptop is connected to external power.
Does anyone face a problem like this and have a solution?
Thanks
 
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Hi Gray,

try upgrading to version 2009!.

Please be aware that this page is directed toward the UK English version !. :)
 
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Hi Wolfie.
I am already in version 2009 but the problems persists.
 
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I have update my laptop to Windows 10 version 2004
Hi Gray,

you said ver. 2004?????.

Have you opened Control Panel > Device Manager and removed the hardware including it's drivers then rebooting and let the device re-install?. :) (Right click your sound device(s) and uninstall).

1604939792004.png
 
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Hi Wolfie,
I said that this problem started after upgrading to version 2004. In the meanwhile I have already upgraded to version 2009 (20H2).
I have already uninstalled and reinstalled more than once and no solution.
I followed a lot of suggestions that I found in the web, one of those installing Microsoft High Definition Audio Device driver but the problem persists!!!
 

bassfisher6522

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Dear all,
I am facing an annoying problem I think since I have update my laptop to Windows 10 version 2004.
I have the sound off, most of the time, and theres an crackling sound when a notification comes, (eg. email notification).
This only happens when my laptop is connected to external power.
Does anyone face a problem like this and have a solution?
Thanks
Have you checked your laptop mfg for driver updates and a BIOS update?
 
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bassfisher6522

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Next thing to check would be the AC adapter. They can and do go bad. I would try a replacement. Depending on warranty status, you might be able to get a new one for free.
 
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Next thing to check would be the AC adapter. They can and do go bad. I would try a replacement. Depending on warranty status, you might be able to get a new one for free.
Tried with a new charger and got the noises!
 

bassfisher6522

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Well, that just leaves the internal speakers or the cable that attaches the speakers to the mobo. Or the jack on the laptop where the AC adapter plugs into.....could be a short inside. In either case it will have to be broke down and looked at from the inside.
 
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Another question, did you drop or hit the laptop at all?. Is it used in a moist area like a kitchen where moisture could get into the laptop and cause a short?. :)
 
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No, I use it at the office and at home in the living room, since the covid lock down back im March. So I have to send it to a service shop.
 
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please keep us posted as I have no further thoughts/suggestions at the moment!. :)
 
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I just opened the laptop but I can´t see anything abnormal, so I have to send it to a service shop and I will be back here.
A few months ago after returning to the office I broke the plastic of RJ44 door, so I have order a new one and substituted my self. It stays just next to AC adapter. There's the before and after pics:
RJ45_Before.jpg
RJ45_After.jpg
 
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This noise is really annoying
 

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  • 2020_11_10_14_26_49_HP Envy Notification Noise.zip
    107.6 KB · Views: 7

bassfisher6522

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If I didn't know any better, I swear it sounds like a creaky door opening or closing. That's not a normal speaker crackle sound. I can see how that would be annoying over time.

Yeah....I'm of ideas as well.
 
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Arrived at home and went to Youtube to see Apple - One moer thing event. Laptop on battery and that horrible noise.
I didn't ear that before on battery!
 

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  • 2020_11_10_18_54_56_HP Envy_Apple One more thing_Youtube.zip
    239.7 KB · Views: 5

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