- Joined
- Jul 7, 2016
- Messages
- 5
- Reaction score
- 0
Long story short, I had some problems with my computer slowly starting to be unable to open certain programs (Steam,Battle.Net Launcher,Certain internet sites) and so I put a ticket into chrome and blizzard. Blizzard had the best response and it ended with them telling me, "According to your MSinfo, I see that the launcher is having all kinds of problems and even crashes out often. When I looked into the details of these crashes, I see that the loaded module is Kernelbase.dll (dont worry, Ill explain). After doing some research on this Dynamic Link Library (.dll file), I see that this file is associated to some essential processes contained within Windows and may hint at User Profile Data Corruption." He then starts to inform me how I can combat this, "Run Microsoft's System File checker! & Create a new admin user" I ran "sfc /scannow" got up to 26% and then was told, "windows resource protection cannot perform the requested operation" I'm at a lost. I am unable to upload the CBS log for some reason however I do have it ready. Thank you for your time.