Sound problem

[marekanderson]

Hi guys, I have a problem with my sound on Windows 10. Sound works fine on Chrome (Youtube, etc.). When I launch a game, everything works fine, too. But, after a while (ca. 5 min) sound drops (everything is silent) while using the headphones. When i unplug the headphones sound in a game works fine longer, but after ca. 7-8 min the speakers start crackling and the sound is something like shaky. When I minimalize the game and try the sound outside the game, sound is good. Went back to the game, the sound problem persisted.
I tried to reinstall all sound drivers (uninstall via device manager and restart my notebook) and the problem is still the same.
What should I do?
Thanks

 

[BigFeet]

Is this just one specific game? Which one?

 

[marekanderson]

No, the problem appears in more games (Virtual Rides 3, Beamng Drive, Fallout 4).

 

[Wolfie]

Hi Marek,

take a look at the following link which also has more links in it. Hope it helps.

How to Set Per-App Sound Outputs in Windows 10

Windows 10 now lets you choose which sound output and input devices individual apps use. For example, you could have one app play audio through your headphones and another app play it through your speakers.

www.howtogeek.com

.

 

[marekanderson]

Hi Marek,

take a look at the following link which also has more links in it. Hope it helps.

How to Set Per-App Sound Outputs in Windows 10

Windows 10 now lets you choose which sound output and input devices individual apps use. For example, you could have one app play audio through your headphones and another app play it through your speakers.

www.howtogeek.com

.

Unfortunately, this didn't solve my problem

 

[Wolfie]

Hi Marek,

have you looked on the manufacturers website for soundcard updates, also, have you checked for a BIOS update?.

 

[marekanderson]

Hi Marek,

have you looked on the manufacturers website for soundcard updates, also, have you checked for a BIOS update?.

Yes, of course. Everything is up-to-date.

 

[bassfisher6522]

What about the physical cable connections....are they fully seated.

 

[Wolfie]

What about the physical cable connections....are they fully seated.

As Bass states above, if it is a PC and not a Laptop, is the Soundcard (if a slotted type), sitting correctly, if you moved the computer around, it may have come loose?.

 

[marekanderson]

As I posted, the problem appears with the headphones and without them, too. So, problem with cable connection is not.
It is laptop...

 

[Wolfie]

Hi Marek,

what make and model, we can look on the web for reports of sound failure.

 

[marekanderson]

Hi, it is Asus TUF Gaming FX504GE

 

[Wolfie]

Asus TUF Gaming FX504GE

Download the BIOS (check your version first) from the following link, you can also download the manual and find out more about your laptop, just make sure you select the correct model number as there are a couple of differences!. You want the FX504GE model BIOS version.

ASUS USA

ASUS is a leading company driven by innovation and commitment to quality for products that include notebooks, netbooks, motherboards, graphics cards, displays, desktop PCs, servers, wireless solutions, mobile phones and networking devices. ASUS ranks among BusinessWeek’s InfoTech 100 for 12...

www.asus.com

ASUS USA

ASUS is a leading company driven by innovation and commitment to quality for products that include notebooks, netbooks, motherboards, graphics cards, displays, desktop PCs, servers, wireless solutions, mobile phones and networking devices. ASUS ranks among BusinessWeek’s InfoTech 100 for 12...

www.asus.com

 

[bassfisher6522]

So, problem with cable connection is not.

It still can be....and internal connection may have come loose or cable from speaker to mobo is damage or pinched, the embedded sound chip could be going bad. It could be any number of things internally.