SOLVED Streaming music to evoke 6 radio

[MikeV]

Back again, after several conversations with Pure, I now have a new radio, and the same problems. I believe that it is down to PC settings rather than the Pure.
When I first had the Pure, into shared media and the options would appear, I'd click on my PC profile and bingo have all my music to choose from. Now when I click on shared media it will not connect to the PC, no UpPn found. Also if I cast an album from media player it buffers after first track. Any further suggestions, ideas would be welcome.
Thanks

Mike V

 

[Wolfie]

Hi Mike,

I have no idea about such devices, have you checked their website for drivers/apps at all?.

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[MikeV]

Wolfie, thanks for the reply. I have tried everything with Pure, eventually they suggested that I contact the retailer for a new one. In the meantime we had a power surge and I was provide with a new radio. When I first purchased this radio I just clicked on shared media in the music and it showed my PC profile, which I selected and there was my music and it played what I wanted. I did ask Pure if any 10 updates would cause the problem and they said no.(Hence the new machine) It is a frustrating problem and can only be settings, somewhere! I have tried all suggestions, to no avail.

Regards

MikeV

 

[Wolfie]

Hi Mike,

I wish I could tell you something but as I said before, I have no idea!. Have you tried uninstalling the device and then a re-install?.

 

[MikeV]

Tried everything, software update, factory reset, uninstalled media player reinstalled it!

Regards

MikeV

 

[Wolfie]

Hi Mike,

what version of Win 10 do you have (currently ver 2004), if it is an older version, maybe an upgrade would help?????.

How to upgrade Windows 10 to the latest version

PLEASE TAKE NOTE THAT AN UPGRADE IS NOT AN UPDATE PER SE; SEE THE LINK CREATED BY @Regedit32 BELOW FOR MORE DETAILS ON UPDATING AFTER CURRENT CUMULATIVE UPDATE. https://www.windows10forums.com/threads/windows-updates-after-kb4016871-reminder.13030/ See also: the following links about updating...

www.windows10forums.com

 

[MikeV]

1909, waiting for May update.

 

[Wolfie]

1909, waiting for May update.

Hi Mike,

you can use the Upgrade Assistant if you look at my link above!.

That said, some people have had problems with the 2004 upgrade so you might indeed want to wait as you said!. Or try it and you can always do a rollback if it doesn't work out.

 

[MikeV]

Windows update tells me it will let me know when it's ready for my PC.
One thing I have noticed, that despite playing one track, in Devices it shows my PC as not connected.

 

[Wolfie]

Hi Mike,

try copying your files into a new folder and point your device(s) to the new folder and see if that fixes it.

Make a back up of your files for that just in case scenario!.

 

[MikeV]

I have copied music files and tried different players.
I am now very interested in my devices where it says my pc is not connected, I cannot get it to connect.
I have reset network settings, I now have to get my bluetooth speaker re-connected.
Thanks for all your tips.
Regards

MikeV

 

[Wolfie]

Hi Mike,

there is a troubleshooting section (page 18) in their manual, take a look there, you might get lucky!. (I have not read it btw!).

https://attachments-us1-cloud-deskpro-com.s3.amazonaws.com/files/3013/3559/3558511RYJKKNSACYSSAZR0-106ST_04_Evoke_H6_Web.pdf?dl=1

Other than that, I have no other ideas to suggest to you.

 

[MikeV]

Thanks Wolfie, I have been through all their manuals and many emails have been sent back and forth to Pure.
I am interested though that in my devices it shows the PC as not connected. I am working on how to connect it.
Does seem odd though that I can still cast one track and play it.

Regards

Mike

 

[Wolfie]

Hi Mike,

are you connecting the radio via BlueTooth to your computer or via a cable (whatever that might be)?. You mentioned "shared music", where is this stored?.

Is your BT built into the mobo or do you have a BT device/stick?. If it is built in, do you have the antenna attached?.

I am sure you have tried the following but it might be worth a read?.

https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems

 

[MikeV]

Well thanks again Wolfie, however and please don't ask me how, I've sorted it.
I tried several on/off, updated drivers, ticked this and that, went in the other room clicked on shared media and bob's your uncle it worked.
Once again thanks for you input.

Regards
Mike

 

[Wolfie]

Good for you Mike, it must be your birthday LOL!.

Can you please mark the thread solved so it helps others (possibly).

 

[JustinC]

Hey, which version of Windows do you use?
Also, are there any drivers that you installed which were outdated.
I suggest you use updated drivers so that you do not face any issue.