Upgrade Won't Install

[homerwhite]

Hi and I hope somebody can help. I reserved my upgrade which is now telling me that the upgrade is available, i enter the 'OK, let's continue' area and get the 'working on it' screen and it stays there for a long time and goes nowhere, Is this because I have previously downloaded an ISO file and transferred to my laptop to evaluate Win 10 and now my desktop will not load the software even though it is saying the download is complete. Any help would be appreciated.

 

[davidhk129]

I gave you my reply in the first thread you posted.......
https://www.windows10forums.com/threads/upgrade-wont-install.2814/

If you find my reply unhelpful, by all means say so. Some one else will come along and give you another suggestion.

Please do not start another thread for the same question.
Thank you.