Windows 10 freezing up, requiring hard reset

[HairyBelly]

Hi,

I've had some problems with Chrome for the last six months or so- basically hanging and recovering after a minute or so. Not sure if that was restricted to Chrome as some other programmes could be used. Possible that it was a wifi connectivity issue. I installed Malware Bytes a week ago, it identified three possibly problematic files in Chrome and removed them, but doesn't seem to have helped.

Anyhow, I'm now getting a new problem which is more serious and i don't know if its connected. Windows hangs, the cursor doesn't move and i have to hard reset. Doesn't appear obviously linked to a windows update.

Could anyone give me some advice please on how to diagnose? Thanks.

 

[Wolfie]

HI HairyBelly,

what version of W10 do you have?:

https://www.windows10forums.com/thr...ws-10-to-the-latest-version.13015/#post-73822

 

[HairyBelly]

Hi Wolfie,

its Home version 1709 64 bit 16299.125

 

[Wolfie]

Hi Hairybelly,

can you get into safe mode?, if you can, run an AntiVirus scan in safe mode without a network connection!:

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10