I had downloaded Windows 10 back a month ago when the system started it main window screen came up then froze and rebooted, tried using the windows repair tool that failed decided to to take it to a computer repair shop.
Local shop said, " windows 7 os was on a 32GB SSD and windows 10 uses 32GB AND need an additional 7GB so I had him install a 1TB SSD with a NEW windows 10 Home addition. He ran it through it's paces and stated that it was good to go. Great paid my bill bring it home and reconnect mouse, key board, my dual 27 in monitors fire it up and wow was it fast and two mins later it freezes and reboots! Starts back up and reboots again!. NOT fixed take it back to him and three days later say it's been running for him without any issues - how can this be. Okay says it seems to be to bad usb port where I plug in my mouse and keyboard - um okay fine let me pick it up again and reconnect the the mouse and keyboard in different usb ports start up main windows screen comes up click on google icon and wham freezes and reboots - guess its not the usb ports after all. So I have a fast os when it want to play nice and run but it still freezes and reboots!
Now I am writing this while in safe mode and guess what it's not freezing or rebooting. I did look at the event viewer log and there quite a few event ID 41's
but what is the real story here I am not sure if I want to take this back to the guy for him to correct the issue that I paid him to fix in the first place.
Is this a hardware issue - power supply? Graphics card? or a software issue?
This computer is used for work I do CAD design when home after hours.
Note: this is a Microsoft ® Windows ® (Build 18362.19h1_release.190318-1202) if that has any bearing.
Local shop said, " windows 7 os was on a 32GB SSD and windows 10 uses 32GB AND need an additional 7GB so I had him install a 1TB SSD with a NEW windows 10 Home addition. He ran it through it's paces and stated that it was good to go. Great paid my bill bring it home and reconnect mouse, key board, my dual 27 in monitors fire it up and wow was it fast and two mins later it freezes and reboots! Starts back up and reboots again!. NOT fixed take it back to him and three days later say it's been running for him without any issues - how can this be. Okay says it seems to be to bad usb port where I plug in my mouse and keyboard - um okay fine let me pick it up again and reconnect the the mouse and keyboard in different usb ports start up main windows screen comes up click on google icon and wham freezes and reboots - guess its not the usb ports after all. So I have a fast os when it want to play nice and run but it still freezes and reboots!
Now I am writing this while in safe mode and guess what it's not freezing or rebooting. I did look at the event viewer log and there quite a few event ID 41's
but what is the real story here I am not sure if I want to take this back to the guy for him to correct the issue that I paid him to fix in the first place.
Is this a hardware issue - power supply? Graphics card? or a software issue?
This computer is used for work I do CAD design when home after hours.
Note: this is a Microsoft ® Windows ® (Build 18362.19h1_release.190318-1202) if that has any bearing.