Windows 10 will not sleep

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Windows 10 will not sleep or hibernate have tried everything I can think of and spent about 2 hours with tech support.
Windows 1803 build 17134.472. Monitor time out but nothing else.
Advanced settings set to plan default.
 
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Letting us know the exact model of your system may help..

Does it shutdown normally? Have you tried turning off Fast Startup?
 

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