SOLVED Zoom not working on my Lenova ThinkPad T450

[Gabby128]

Can anyone please help with a Lenova ThinkPad T450 that's suddenly not working on Zoom. Camera comes on for a second and then turns off.

 

[Wolfie]

Hi Gabby,

have you downloaded any drivers for the webcam?. I cannot find any drivers for the latest version of Win 10 so try the version 1703 package!.

Integrated Camera Driver for Windows 10 (Version 1703 or earlier) - ThinkPad T450, T450s - Lenovo Support IN

pcsupport.lenovo.com

 

[Gabby128]

Yes, I have carried out two checks recently:

1. Restoro Repair Tool for the problem which was not successful.
2. Your suggestion from Lenovo Support above.....not successful I'm afraid.

I understand that this is a software problem between Microsoft and Lenovo. No-one seems to have the answer. It's been going on for months. The first time I was aware of it was 16th September 2020 and it hasn't worked properly ever since. Don't know whether a Microsoft update prior to the 16th September might be the cause. How do I know when that happened and can be removed?
Using the camera on it's own has the same problem.
If you need more information, please let me know. I do so need this problem to be solved and I'm not a 'techie'.

 

[Wolfie]

Hi Gabby,

open Control Panel > Device Manager and locate your webcam (listed under Cameras) in the hardware list and either right click and uninstall device or mark it and click the red X at the top of the panel which does the same, restart your computer and let us know if that fixes the problem!.

 

[Gabby128]

I am sorry. Your instructions do not work.

 

[Wolfie]

Hi Gabby,

sorry that didn't help you, I can really only suggest you contact Lenovo support and see if they can help you!.

Integrated Camera Driver for Windows 10 (Version 1703 or earlier) - ThinkPad T450, T450s - Lenovo Support IN

pcsupport.lenovo.com

 

[Gabby128]

I've already been down that route.. Lenovo said it was a Microsoft problem which has been thoroughly investigated. I guess I have to give up.

 

[Wolfie]

Buy a webcam and use that, Logitech products are good, make sure you disable the onboard camera first!.

Webcams - 4K, Full HD, 1080p | Logitech

Shop Webcams. High quality webcams with crystal clear 4k or 1080p or 720p video for all your meeting & video calling needs. Webcams for Streaming, Classes & WFH

www.logitech.com

Logitech also keep the drivers up-to-date!.

 

[Gabby128]

Excuse my lack of knowledge, but considering the problem is between Windows software and Lenovo, would a new webcam be the answer?

 

[Wolfie]

Lenovo said it was a Microsoft problem which has been thoroughly investigated. I guess I have to give up.

If you say you need it and neither Lenovo nor MS can help you then yes, that is the only way I can see you resolve the problem!. A new webcam is not that expensive!.

 

[Gabby128]

I wouldn't say this problem has been solved until I have a new working webcam.

 

[Charliedog]

If I may make a suggestion, head on over to thinkpads.com, a help forum for Thinkpad owners. They have helped me more than once. Find the sub-forum that pertains to your particular machine and pose your question there.

 

[Wolfie]

I wouldn't say this problem has been solved until I have a new working webcam.

Try what @Charliedog suggests first, if that doesn't help, buy a new one and as I said before, they are not that expensive!.

 

[davehc]

can you find, and switch off, the privacy mode In the hardware settings

 

[Gabby128]

Thanks to everyone for your help with this problem. Bought a new webcam from Logitech. Uninstalled, successfully this time, the integrated webcam before installing the new product; to my surprise the integrated webcam suddenly came to life. Problem solved!!!
A technical miracle, me thinks!!!