SOLVED Can't download documents from bank


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Hello,
When I try to download a statement from my bank, which is something I've done many times before, I get a message saying I'm not authorized to download to the location specified and I should consult the administrator for authorization. Now I am the administrator and have no idea how to authorize myself to do this. When I try to download to other locations on the computer I get the same message or sometimes none at all and still nothing has been downloaded. I've searched for the document thinking it might be in another location but I can't find it anywhere on the computer. Can you tell me what's wrong and what to do about it? Thanks in advance. normans
 
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Please repost with more information, including the internet browser you are using.

Ben
 
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Another ? are you Local Admin or Signed in via MS Account.
 
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Please repost with more information, including the internet browser you are using.

Ben
I'm using Opera as web browser. I'm not sure what other information you'd like. Please let me know and thanks for helping.
 
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See this about changing your download folder. Also, start Opera and try pressing the "Ctrl" and "J" keys simultaneously and see if you can find the documents.

Ben
 
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It's my own personal computer and no one else uses it except with my permission.
I am Admin and you have two options Local Admin or MS Account. This also is my Personal Computer.
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It also might be a Security Issue, depends on how you have it set or what your Security System is.
 
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Hi normans,

i would still do an upgrade to version 1909 which may help solve the problem for you?. :)
 
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Thanks to all of you for your help. The problem suddenly seems to have been resolved. The missing document suddenly appeared on my desktop where it should have been all along. Maybe this was a result of my updating Windows. I don't know. No explanation given. Thanks again to all of you.
 
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Hi normans,

please mark the thread as solved so it helps others. :)
 
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