Can't restore. Mouse and keyboard quit working

[Ken11111]

I've had a series of problems with Windows 10. Latest (last couple of weeks) Thunderbird and all browers have been gradually getting worse and worse. I decided to restore the system this morning but I get stopped every time by a screen where I am to select a keyboard to use. This is where both the mouse and keyboard don't work.

What can I do? I think I've tried everything I can find to do, none of which is any help.

Thanks.

 

[Trouble]

Hello and welcome to the forum.
Are the devices involved wireless?
IF so, perhaps a temporary solution might be to disconnect them, including the wireless dongle and substitute a wired USB keyboard and mouse.

 

[Ken11111]

I've already replaced the wireless mouse. The keyboard is not wireless.

 

[Trouble]

And removed the wireless dongle that supports the wireless mouse?
Have you checked the BIOS to confirm that Legacy USB is enabled?

 

[Ken11111]

And removed the wireless dongle that supports the wireless mouse?
Have you checked the BIOS to confirm that Legacy USB is enabled?

Yes and yes.