CD Drive Not Found after resetting Windows 10

Feb 15, 2017
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I have recently re-set Windows 10, the system getting slow and not always acting properly. This has cleared the problem and the system works much better.

A problem I now find is that File Explorer cannot find the CD drive, thus I'm unable to reinstall Office - I've a shed load of e-mails I cannot access. It is some time since I used the disk drive, so I'm unsure if it was working pre-reset or not.

I have gone into Device Manager to drive removing the drivers, as suggested elsewhere on the internet, but the CD drive does not appear there:


I'm in no way technical - loading Office from a CD is as technical as I get! - so if somebody could talk me through in words of one syllable (or less ;)) where to go next, that would be really appreciated.



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