CD will not open

SOLVED Discussion in 'Windows 10 Support' started by Walter Ashton, Dec 21, 2018.

  1. Walter Ashton

    Walter Ashton

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    when a CD is inserted in my lap top it is not reconised and cannot be opened, have checked the settings to auto start, and to Microsoft Media, Ask Me, but no responce !. Is there any other settings i am unaware of ? Any help please.
     
    Walter Ashton, Dec 21, 2018
    #1
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  2. Walter Ashton

    Ben Myers

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    If you are trying to open a file on the CD, insert it into the laptop, then start File Explorer, find the file and double-click it.

    Ben
     
    Ben Myers, Dec 21, 2018
    #2
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  3. Walter Ashton

    Grizzly

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    If the CD is not even recognized, how is he suppose to access the files on it?
    Have you even read the TO's statement??

    @Walter Ashton
    Does the CD even spin (can you hear it)? I would try this: Go into the device manager and search for the CD/DVD drive, then right click and uninstall it. Let the Laptop look for the drive again (Scan for hardware changes).
    If the drive cannot be found, it is most likely the drive is bad and needs replacing.
    Let me know what you could find out...
     
    Grizzly, Dec 22, 2018
    #3
  4. Walter Ashton

    Walter Ashton

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    I am trying to open the CD, the compuetr does not identify the CD to open and show the files. !!
     
    Walter Ashton, Dec 22, 2018
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  5. Walter Ashton

    Walter Ashton

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    Yes the CD spins but that is all !! will try the device manager now and hope !!







    11
     
    Walter Ashton, Dec 22, 2018
    #5
  6. Walter Ashton

    Bighorn

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    Does the ODD/Optical Disc Drive show in File Explorer if a disc is in it? The default is not to show the drive until a disc has been inserted/placed in the tray. Could be the cable to the motherboard is bad, disconnected or just needs to be reseated at both ends. My biggest problem with ODDs is the tray opening mechanism quits working.
     
    Bighorn, Dec 23, 2018
    #6
  7. Walter Ashton

    Wolfie

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    Hi Walter,

    is the CD drive showing in Device manager?:

    upload_2018-12-24_7-38-46.png

    :):):)
     
    Wolfie, Dec 24, 2018
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  8. Walter Ashton

    Walter Ashton

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    This does not work either when the disc is inserted, I cannot find any trace of the disc drive, could this be a windows update that has gone wrong ?
     
    Walter Ashton, Dec 24, 2018
    #8
  9. Walter Ashton

    Walter Ashton

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    The disc drive is built in with no cable connction, not shown in FILE EXPLORER, and cannot find any trace of the cd dive.
     
    Walter Ashton, Dec 24, 2018
    #9
  10. Walter Ashton

    Ben Myers

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    Try cleaning the disc or see if a different disc gives the same result.

    Ben
     
    Ben Myers, Dec 24, 2018
    #10
  11. Walter Ashton

    Trouble Noob Whisperer Moderator

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    Right click the start button and select Command Prompt (Admin)
    OR
    simply click the start button and type cmd Command Prompt will appear at the top of the list that is produced, right click that and choose "Run as Administrator" and copy and paste the following into the Command Prompt window
    Code (Text):
    reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001
    Hit ENTER
    Close the command prompt window and restart your computer and test to see if that made any difference.
     
    Trouble, Dec 24, 2018
    #11
  12. Walter Ashton

    Walter Ashton

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    Many thanks for your support.
    However, I have run Windows Toolstation again and it identified a problem this time and clicking on Fixit it seemed to have resolved the problem and the disc eventually ran OK.
    Thanks again,
    Happy New Year to you, all the Best,
    Walter
     
    Walter Ashton, Dec 27, 2018
    #12
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