Constant Crashing & Sleep Wake Issues


Joined
Sep 8, 2016
Messages
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OS Name Microsoft Windows 10 Pro
Version 10.0.18363
Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0

First Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.
Troubleshooting Steps:
  1. Reinstalled Windows 10 (clean)
  2. Updated all drivers
  3. Replicated on multiple Windows 10 versions, updates
  4. BIOS latest version
  5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
  6. Disabled "fast startup" in control panel
Second Problem:constantly crashing, blue screen of death.

Last info from Diagnostic Data Viewer:

Code:
Antimalware Service Executable

Description
Faulting Application Path: C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2001.10-0\MsMpEng.exe
Creation Time: 3/14/2020 1:39:54 PM
Problem: MpTelemetry
Status: Report sent

Problem signature
Problem Event Name:           MpTelemetry
Problem Signature 01:         unspecified
Problem Signature 02:         HardeningTelemetry
Problem Signature 03:         HardeningTelemetryDisableAS
Problem Signature 04:         4.18.2001.10
Problem Signature 05:         unspecified
Problem Signature 06:         unspecified
Problem Signature 07:         unspecified

Extra information about the problem
Bucket ID: fdb8de8b2cbae82736f81cfce42d2152 (1655104735544156498)
 

Attachments

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    options.png
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  • options-2.png
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  • plan2.png
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  • power-plans.png
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  • Screenshot_2020-03-04 Intel reg; Driver Support Assistant.png
    Screenshot_2020-03-04 Intel reg; Driver Support Assistant.png
    131.5 KB · Views: 81
  • windows.png
    windows.png
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Joined
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Faulting Application Path: C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2001.10-0\MsMpEng.exe
Hi Chadi,

do you have another AV app installed as the message refers to Windows Defender AV?.

What graphics card do you have (with the latest drivers) and do you have any other new hardware like a Bluetooth dongle or other USB device?.:)
 

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