Hi Andy,
I can't say I am totally familiar with your particular Notebook, and as a result I cannot rule out the possibility there is some older hardware on the computer that simply is not compatible with the Fall Update.
Having said that, there was a period of time during the role out of the Fall Update where Microsoft experienced some Server issues which for some Users resulted in them receiving incomplete downloads of the files necessary to install the Fall Update, or if they received a complete download some of the files needed were corrupted and thus will result in a Failure to install. This affected Users attempting to get the Fall Update from the Windows Update Server directly, rather than those who chose to use Microsoft's Media Creation Tool, to download an ISO copy of the software to install manually themselves.
You could consider doing that yourself if you have not all ready tried. Simply visit the following website to do this:
https://www.microsoft.com/en-us/software-download/windows10
On that site choose the second option:
Download tool now then run it and follow the prompts.
Alternately, if you were attempting to get the updates via Windows Update which uses the WSUS servers that had troubles delivering the files [ as I mentioned above ], then you can take some manual steps to
reset the
Windows Update Download Components, and the
associates Windows Services and
their support drivers.
This is a rather lengthy manual task, so after giving you the details on this, I'll post a much shorter way to attempt to resolve this without having to do the following steps [ just in case you'd like to try a shortcut. Just remember '
Little Red Riding Hood' - sometimes the short route is not the best choice
]
The Long Manual Repair Option:
- Press your Windows key + S together to give focus to your search field
- In the search field type command
- In the search results locate and right-click on Command Prompt & select Run as administrator
- Click Yes when the User Account Control prompts you
- In the Administrator: Command Prompt console type or copy & paste the following commands:
Press
Enter key to execute
Press
Enter key to execute
Press
Enter key to execute
Press
Enter key to execute
Note: For each of the above four commands, after pressing Enter key, you will either see a message telling you the operation completed successfully, or it will mention the service was already stopped. Either response is normal.
- Next, in the same Administrator: Command Prompt console type or copy & paste the following:
Code:
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
(Make sure to include the speech marks in above command!)
Press Enter key to execute
- Next, in the same Administrator: Command Prompt console type or copy & paste the following:
Code:
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
Press Enter key to execute
Code:
Ren %systemroot%\system32\catroot2 catroot2.bak
Press Enter key to execute
- Next, in the same Administrator: Command Prompt you need to enter two commands which will reset the security descriptors for both the BITS and Windows Updates Services. Type or copy & paste the following:
Code:
sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
Press Enter key to execute
Code:
sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
Press Enter key to execute
- Now take a look at your command prompt. If it does not show C:\Windows\System32 then type or copy & paste the following:
Press Enter key to execute
- You will now need to register all of the BITS and Windows Update support files. There are several! to do this in the Administrator: Command Prompt console type or copy & paste the following commands - one at a time! Press Enter key to execute each command before entering the next command!
- regsvr32.exe atl.dll
- regsvr32.exe urlmon.dll
- regsvr32.exe mshtml.dll
- regsvr32.exe shdocvw.dll
- regsvr32.exe browseui.dll
- regsvr32.exe jscript.dll
- regsvr32.exe vbscript.dll
- regsvr32.exe scrrun.dll
- regsvr32.exe msxml.dll
- regsvr32.exe msxml3.dll
- regsvr32.exe msxml6.dll
- regsvr32.exe actxprxy.dll
- regsvr32.exe softpub.dll
- regsvr32.exe wintrust.dll
- regsvr32.exe dssenh.dll
- regsvr32.exe rsaenh.dll
- regsvr32.exe gpkcsp.dll
- regsvr32.exe sccbase.dll
- regsvr32.exe slbcsp.dll
- regsvr32.exe cryptdlg.dll
- regsvr32.exe oleaut32.dll
- regsvr32.exe ole32.dll
- regsvr32.exe shell32.dll
- regsvr32.exe initpki.dll
- regsvr32.exe wuapi.dll
- regsvr32.exe wuaueng.dll
- regsvr32.exe wuaueng1.dll
- regsvr32.exe wucltui.dll
- regsvr32.exe wups.dll
- regsvr32.exe wups2.dll
- regsvr32.exe wuweb.dll
- regsvr32.exe qmgr.dll
- regsvr32.exe qmgrprxy.dll
- regsvr32.exe wucltux.dll
- regsvr32.exe muweb.dll
- regsvr32.exe wuwebv.dll
- Now you need to reset your winsock. In the Administrator: Command Prompt console type or copy & paste the following:
Press
Enter key to execute
- Next you need to reset the proxy settings. In the Administrator: Command Prompt console type or copy & paste the following:
Code:
netsh winhttp reset proxy
Press
Enter key to execute
- Now type Exit and press Enter key to close the Administrator: Command Prompt console.
- Next, left-click on Start then left-click on the Settings cog to open the Windows Settings dialog
- Select the Update & Security
- Click on Advanced options then check one of the two choices on how updates are delivered to you.
- Now in the same dialog click on Delivery optimization which is just below one of the two choices you selected how to receive your updates, and check the radio button next to your preferring option.
- Close the Windows Settings dialog
- Restart your notebook for all the changes to take full affect.
A quicker method [ but not guaranteed to help in your situation ]
Note: Using this quicker method, will result in the loss of history of your previous installed updates!
- As in the longer method press your windows key + s to give focus to the search field
- In the search field type command
- In the search results locate and right-click on Command Prompt & select Run as administrator
- Click Yes when the User Account Control prompts you
- Now in the Administrator: Command Prompt console type or copy & paste the following:
Press Enter key to execute
Press Enter key to execute
Type exit and press Enter key to close the Administrator: Command Prompt console
- Next open your File Explorer and navigate to C:\Windows by choosing on left pane to click This PC then in main window click on C: and now select Windows
- Now scroll down and right-click on SoftwareDistribution folder and select Delete
- Close the File Explorer
- Restart your Notebook to allow Windows to create a new SoftwareDistribution folder
- Now try updating again.
Let us know how you go. If you still have troubles after trying the above then we'll need to post how you can defer further update attempts on your Notebook, as I am assuming you do not want to waste data downloading a 3GB+ installation file over and over.
Regards,
Regedit32
