When I go to Netflix from the app tile. I have no sound. The speaker icon has a mute x on it. I uninstalled and reinstalled it, used the Microsoft Troubleshooter and even went to Netflix support. It does work through search engines, though. Is there anything that can be done or is this the same as the App Store situation. The P.C. I'm using is a HP envy select w/4600 graphic card.