Freezing of various programmes on Laptop

May 16, 2019
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Had been having various problems with laptop which resulted in me using my recovery USB.

I have a Acer Aspire 3 with Windows 10.

Once the recovery was complete the laptop has had the same issues it had been having prior to the recovery. These were:

Cortana Freezing intermittently
Search bar freezing intermittently
Google Chrome freezing intermittently with web pages freezing before opening website
Taking ages for webpages to load even though have good speed of internet (checked through speedtest)
General Freezing of different programmes intermittently
Generally slow to boot
Slow when opening programmes

There is nothing on the computer in terms of files clogging up the system which could cause it to freeze.
I have performed a virus check and it is completely clean.
I am at a total loss what to do. The laptop is only 2 months old and had been working fine up until a few days ago and had been incredibly fast.

I would be so grateful if anyone can help me or point me in the right direction.

I look forward to hearing from you.
Sep 26, 2017
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Two things to do, one is right-click the Win10 Start button then click System, post in a reply the data about the computer and Windows. The second is to press the Windows key along with the R key, type winver, post exactly the entire line that mentions Version and Build numbers.


Apr 22, 2017
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Also, if you have two (2) RAM sticks, check your manual and (after switching the laptop off and removing the battery) remove one of the RAM sticks, put the battery back in and boot, repeat the process with the other stick and see if anything happens. ;) If there is no problem or the problem remains, then at least you will know whether the RAM is in order or not. :)

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