Internet Connection Problem

[BobbyB26]

I installed Windows 10 - got an internet connection - but the windows 10 apps i.e. Cortana, Micro Edge, Microsoft Money,etc.etc. all said that I was not connected. After trying numerous solutions including deleting AVG together with its subsequent program to delete bits and pieces I deleted Windows 10. Would now like to reinstall but first need to know of any problems I will encounter that will interfere with its proper performance

 

[Trouble]

Are you planning on performing a clean install?
Some information about the system you plan to install on might be helpful.

 

[BobbyB26]

Not a clean install - just moving over from Windows 7

 

[Tim Locke]

Can you access the internet and browse as you wish? That is, it is just those MS applications that don't work. Cortana for sure wants to be logged on with a Microsoft account which initially ( build 10240) required the whole PC to be logged on that way. With build 1511 that has changed and one can log onto Cortana separately via MS while keeping a local account for the machine. Does that sound plausible in your case.

 

[BobbyB26]

It sounds plausible --I guess?? I also have Google installed and that whole program works just fine. Windows 10 was also working fine except for the applications that require an internet access. I was not familiar at all with Cortana - it has never worked for me. Also, with my limited knowledge, I was not familiar with any of the "builds" If I reinstall Windows 10 will my 30 day recovery period begin again or am I obliged to keep the new copy of Windows 10 whether I get it to work or not? The first time I had AVG installed and also Malware - both are now completely uninstalled. That may have caused my problem - I don't know. Thanks for your help.