IRQL_NOT_LESS_OR_EQUAL BSOD Dell Latitude E5440

Discussion in 'Crashes, BSODs and Debugging' started by William Smith, Aug 24, 2016.

  1. William Smith

    William Smith

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    Hello everyone, I am new to the forum and am needing some assistance with this pesky BSOD error in Windows 10. When I try to zip up/attach the .dmp file I get an access error. I do have BlueScreenView installed, and here the results of the most recent dump file. This has been happening for weeks on my work computer (reinstalling Windows is not really an option as I cannot loose my data) and so I'm coming to you all for help. I will also list out all of the steps that I have tried.

    ===== Blue Screen View results =====
    Dump File: 082416-53218-01.dmp
    Crash Time: 8/24/2016 8:11:02 AM
    Bug Check String: IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code: 0x0000000a
    Parameter 1: 000000d8`00000718
    Parameter 2: 00000000`00000002
    Parameter 3: 00000000`00000000
    Parameter 4: fffff803`2be4d1e6
    Caused by driver: ntoskrnl.exe
    Caused by address: ntoskrnl.exe+142940
    File description: NT Kernel & System
    Product name: Microsoft® Windows® Operating System
    File version: 10.0.10586.545 (th2_release.160802-1857)
    Processor: x64
    File location: C:\WINDOWS\Minidump\082416-53218-01.dmp


    ===== Steps I have attempted =====
    1. Perform Dell Pre-boot assessment - ALL PASSED
    2. Install the latest BIOS, Chipset, and video drivers
    3. Verified that the Windows device manager doesn't have any newer drivers for my wifi card or NIC
    4. Performed windows updates - it's up to date.
    5. Run Dell Diagnostics - ALL PASSED

    I have not run the Windows driver verified, but that is my next step to try tonight.

    Please let me know if I missed anything, or if you all think of a better troubleshooting path in the meantime. Thank you in advance for all of your help!
     
    William Smith, Aug 24, 2016
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  2. William Smith

    Trouble Noob Whisperer Moderator

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    Copy the contents of C:\Windows\Minidump into a new folder on your desktop.
    Zip it up and attach it to your next post.
     
    Trouble, Aug 24, 2016
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  3. William Smith

    William Smith

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    William Smith, Aug 25, 2016
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  4. William Smith

    William Smith

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    Attached Files:

    William Smith, Aug 25, 2016
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  5. William Smith

    Trouble Noob Whisperer Moderator

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    Probably not a good thing as some of the errors you are receiving are indicative of problems with system files and or registry entries.
    BUT..... we can proceed, like it wasn't a big deal and try a couple things......
    IF..... you would consider completely removing Trend Micro from your system by using the removal tool which you can download from here
    https://esupport.trendmicro.com/en-us/home/pages/technical-support/1037161.aspx
    "Using the downloadable diagnostic toolkit" two (2) step process.
    Afterwards run your machine for a couple days, see if it continues to BSOD and if so, send along any new dump files.

    I also noticed some drivers that are typically associated with the Symantec End Point product, not sure why you would have two security software products on your computer but....
    It's might be a good idea to use their vendor specific proprietary removal tool to get rid of that as well.

    Just let the native Defender and Windows Firewall products do their thing for the time being.
     
    Trouble, Aug 25, 2016
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  6. William Smith

    William Smith

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    Hi there, this is a client laptop for my work - not my own personal one. I don't have access to remove any of those two pieces of software.

    What other suggestions do you have?
     
    William Smith, Aug 26, 2016
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  7. William Smith

    William Smith

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    I also forgot to attach the logs from the SFC scans and such. Below is a link to the SFC and DISM log files.

    https://1drv.ms/f/s!AitHWifeWHW2mC2RlnmiHin8HL3k

    I'm running a new scan now as well and will upload those results once complete.
     
    William Smith, Aug 26, 2016
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  8. William Smith

    William Smith

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    William Smith, Aug 26, 2016
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  9. William Smith

    Trouble Noob Whisperer Moderator

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    It would seem to be a good step to perhaps clear up some underlying issues with some system file corruption
    Yes and then you would need to double click the ISO to mount it so that you could use the path to the .wim file in your path statement
    "Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:F:\sources\install.wim file:1 /limitaccess" (where F:\ is the mounted ISO..... yours' might very well be different).
    Ideally .... Yes.
    I'm not sure..... possibly.
     
    Trouble, Aug 26, 2016
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  10. William Smith

    Trouble Noob Whisperer Moderator

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    Trouble, Aug 26, 2016
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  11. William Smith

    William Smith

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    Ok, I will give that a shot.

    Could you tell me how to analyze dump files?

    I just had another BSOD with an error of IRLQ_NOT_LESS_OR_EQUAL - I have put the dump file out in the same location above. I've received this error code more often than all of the others. And, I think this one is more driver related than Windows 10 system file related.

    I cannot seem to find the culprit and need more advanced debugging techniques... is there a tool you use?
     
    William Smith, Sep 1, 2016
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  12. William Smith

    Trouble Noob Whisperer Moderator

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    Yes there is a tool I use... It's called windbg
    Lot of information out there.... try searching "getting started with windbg"
    I'm far from an expert but over the years, with the help of several folks that are, I've managed to acquire some of the basic fundamentals for interpreting the results.
     
    Trouble, Sep 1, 2016
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