Office 365 2016 Word

Discussion in 'Software' started by Trouble, Dec 25, 2016.

  1. Trouble

    Trouble Noob Whisperer Moderator

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    I've got an issue that I can't seem to figure out.
    I worked with a friend of mine recently on an issue he was having with the Word application in his Office 365 Suite.
    Every other component (Excel, PowerPoint, Publisher, Access, OneNote) all function beautifully and without issue.
    Word on the other hand opens to the blue square labeled "Office Word", which most of us see but a glimpse of, but his just sits there and does not go any further, never uses any CPU or Disk and only 30 or 40 megs of memory.

    I invested a couple hours attempting to start it in safe mode (winword -safe) same results.
    Tried Quick Repair, it just sat there forever and didn't seem to be accomplishing anything so I went to the .....
    On line Repair, and again waited for about 30 minutes with no apparent progress and no CPU or Disk activity.
    So I uninstalled it and re-installed it and everything was great again. He's a Deacon in the local Catholic Church, so he had some readings and reflections to write up in Word and was desperate to get back to it, so I didn't think anything more about it.

    That was two or three days ago.
    He just emailed me and it's doing the same thing again.

    I worked on it remotely and I think, this time I'll have him drop it off so I can spend some quality time with it.

    Just wonder if anyone might have some insight as to what might be going on.
    I know, it's the Holidays so I'm not expecting much, but just thought I'd put it out there and see if there might be someone else who might have ran into something similar.

    Remember the rest of the Office Suite works perfectly, even Outlook (the real Outlook not the fake one).
     
    Trouble, Dec 25, 2016
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  2. Trouble

    Trouble Noob Whisperer Moderator

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    OK..... Wait for it.......
    Another email, Christmas morning.... Word is working perfectly again.
    Nothing done, no attempts to repair, just started working again.
    I suppose I should probably start looking for Add-ins and see if he has something installed that's causing this intermittent problem.

    Been doing some research and I see that some programs install add-ins that can cause similar issues
    Abby Fine Reader, Some various PDF programs, even some Avery templates, so.....
    I'll poke around and see what I can find.
     
    Trouble, Dec 25, 2016
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    Ian likes this.
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  3. Trouble

    Ian Administrator

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    It starts working of it's own accord on Christmas morning, on a Deacon's PC? That's divine intervention ;) :D

    An add-on does sound like it could do that (especially as it worked fine after a full re-install), but I think Word safe mode disables all add-ins. Does anything show up in event viewer, or does that look ok too?

    Hopefully it'll continue to work!
     
    Ian, Dec 26, 2016
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  4. Trouble

    Trouble Noob Whisperer Moderator

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    I was never able to actually get it to launch in safe mode, when it wasn't working.
    And after the whole uninstall re-install thing, everything worked so I never went back and looked for add-ins. Never checked event viewer application logs but I will.
    As I was typing this, another email arrived, so I guess I'll be taking a closer look sooner than I had planned.
     
    Trouble, Dec 26, 2016
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