SOLVED Outlook 2013 blocking incoming e-mail

[dadymel]

I have a provider who has emailed me numerous times a password reset. His notice that the password reset e-mail had been sent, yet I never receive the password reset email. I email him back and he says it was sent! I have checked spam, junk, and every other place I could think of and its not there? I don't know where the problem lies, Windows? Outlook? Server? My ISP said they do not block or screen emails.

 

[Trouble]

Are you able to receive email from other sources?
Is the problem just the one email / emailer, or......
Do you not receive any email in Outlook 2013???

 

[dadymel]

Are you able to receive email from other sources?
Is the problem just the one email / emailer, or......
Do you not receive any email in Outlook 2013???

So Far it's only this one email from one company. Any other problems I had were security where I would get a warning. With this one, nothing, no cautions.
I get the email that days the reset is mailed, and it never comes.