- Aug 22, 2015
- Reaction score
I am working on a Toshiba laptop with a Windows 8 upgraded to Windows 10. It has issues that warrant a factory reset .It has Kaspersky and Norton Anti Theft. I cannot shut down or remove either program. Uncheck in startup and when I hit apply they recheck themselves. I was told Norton was never activated and it wants a user name and password for all changes. None have worked. When I run the reset it asks what OS and shows only Win10. When I click on Win10 it asks me to insert the Win10 disc. Since it is an upgrade none exists. I have a Win10 disc I burned when I upgraded my desktop. After doing some research I think it will work and should recognize the digital license. Looking for opinions on this. The laptop runs but is a real dog.