SOLVED Two sign-in options

[jrj350]

I reset my HP desktop computer.

Now when I turn the computer on, I see a message block saying the password or user name is incorrect. Try again,

I press the OK button and in the lower left-hand side of the screen, I see two account sign in options, both of them with user name James.

The top one, colored orange is the one I usually see.
The lower one, colored blue, I have no idea what this one is.
If I click on the blue one I get the fail message again.
When I click on the orange one, everything is normal and I can sign in.
I would like to delete that blue one, but I haven’t found where to do that.
I checked the Microsoft accounts and the only one I see is the orange one.
It isn’t a horrendous problem but really just a PITA.
Any thoughts, suggestions, clues,?

Thanks for reading

James

 

[jmccleary50]

I click on the blue one I get the fail message again.

Try to get the blue one highlighted without clicking on it then try delete.

 

[Trouble]

The only time I have seen this happen is when a user has used either
control userpasswords2
Or
netplwiz
To configure their machine with the account password to bypass the need to enter it each login
AND
Something, like a Windows Update has caused it to stop working for some reason.

IF you've setup you machine using this method then I suggest you undo it by rechecking the box that says "Users must enter a user name and password to use this computer" and click OK. Log off and log back on and see if that helps.
THEN
IF you really need it, try resetting it again and see if it works.

 

[jrj350]

Okay, that seems to have fixed it. That is, I reset the "User must enter . . .".
I restarted the computer and removed the checkmark from the aforementioned"User must. . .".
When I restarted for the second time, the hateful blue icon was gone, gone, gone.
Thanks very much
jrj

 

[Trouble]

Glad to hear it and thanks for posting back with your results.
Much appreciated.