SOLVED Using/touching touch pad, shrinks/reduce the page/screen.


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Product Name: HP 2000-2a20CA Notebook
Operating System: Microsoft Windows 10 (64-bit)
HP 2000-2a20CA Notebook PC
Product No. B5R61UA


It seems since upgrading from Win 7 to Win 10 Home edition, that when either Browsing or using a Microsoft Office program, windows explorer, etc.
When moving the cursor with the touch pad and then tapping to select a link, function, positioning to copy/paste on a subject, etc. anywhere on the screen/page.
The screen/page will either shrink in size to the left or right side of screen or reduce to the task bar intermittently.

Any clues, is it Win 10 or touchpad problem.
 
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Trouble

Noob Whisperer
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We've heard a series of complaints with respect to Windows 10 and associated touchpad devices (Elan, Alps, Synaptics). It's possible that the driver that Windows 10 is using is less than optimal for the device or otherwise corrupt.
You may want to consider re-installing your driver for that particular hardware device.
http://support.hp.com/us-en/drivers/selfservice/HP-2000-Notebook-PC-series/5259212/model/5273649
They have a Windows "8" driver dated March 1, 2016 which should work fine with Windows 10.
You may also, afterwards, want to go into the Control Panel Applet for Synaptics and fine tune your gesture controls.
 
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Thanks,

It works !!

I did a update search for updates as it stands with Win 10, nothing found.
Then changed my operating system status from Win 10 to Win 8 and there is the update for March 2016.

Thanks again.
 

Trouble

Noob Whisperer
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Now hopefully the next Windows 10 Update that comes along won't mess it up again, but.....
At least now you know where to go to get the proper driver.
 
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Now hopefully the next Windows 10 Update that comes along won't mess it up again, but.....
At least now you know where to go to get the proper driver.

Well sorry to say, there has not been much improvement with the problem.

i even went to Synaptics to download their latest driver for Win 10 without much improvement.

So will have to wait to see what becomes of the latest updates if and when they materialise to rectify this problem.
 

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