SOLVED WD Passport stopped working


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First, let me say I have googled this problem and there are dozens of answers. I tried all of the ones that were marked as,"solved". Nothing helped. I have had this WD Passport unit for about three and a half years with no problems. Yesterday and today I have worked trying to get the thing recognized. I do not believe the problem is caused by the computer or by Windows 10. I just want to know if there is any possible way to save the unit.
Here is a fairly well-detailed summary.

Problem - WD Passport stopped working.
Dell laptop computer – Windows 10 op system
I attempted the easy checks like disconnecting and reconnecting the WD Passport. None of the simple solutions worked. I then did the following:
1. Attached WD Passport
2. Started WD Drive Utilities.
3. Opened Device Manager
4. Under Disk Drives, have
WD Passport 0748 USB Device
Under, General.Device status – This device is working properly.
Under, Driver - “Windows has determined the driver software for your device is up to date.
5.In WD Drive Utilities,
selected Diagnosis
6. In WD Drive Utilities,
selected Run Drive Status Check
7.Immediately got,” SMART status failed.
8. In WD Drive Utilities,
selected Drive Eras9.Received following output message:

Unlock Drive
5 Incorrect attempts
To try again:
1.Safely unplug your drive from the computer
2.Plug your drive into the computer
OR
Erase Drive
If you do not remember your password, you may erase your drive which erases all data on the drive.


(There are some warnings about erasing the drive. I never established a password for this drive.)

I then attempted to erase the drive and received this message:
An exception occurred during the operation, making the result invalid. Check
InnerException for exception details.


I could not figure out how to check,”InnerException”.

I tried the WD Passport unit on my Samsung desktop computer,(also Windows 10), with the same results as above.

Thank you
 
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I tried the WD Passport unit on my Samsung desktop computer,(also Windows 10), with the same results as above.
Then it sure points to the drive, or the enclosure it is in.

It is possible to remove the drive from the external drive enclosure and attach it to or install it (as a secondary drive) in your computer with an adapter to see if you can then read, and possibly recover any data stored on it. Sadly, the drives used in these devices typically have a different, non-standard drive interface (to convert to USB) on the drive itself. Finding the correct adapter seems to be a real challenge as I cannot find one - at least without knowing exactly what I am looking for. You most likely will need to take the enclosure apart and see what is there.
 
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jrj350 Have you tried the drive on another PC.? I would examine the USB connections in the enclosure for a cold solder joint.

You mentioned in your OP that you ran WD diagnostics, would that be "WD Data Lifeguard Diagnostics" ?
I had a similar problem on a new Dell Laptop, ran WD Data Lifeguard and the drive didn't pass.
Dell replaced the drive under warranty.

http://support.wdc.com/knowledgebase/answer.aspx?ID=940
 
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jrj350 Have you tried the drive on another PC.?
:( Please note that not only did he state he tried it with a different computer, but I quoted his comment on that!

I do agree to always try warranty coverage if applicable. But I noted the OP also said he's been using this device for 3 1/2 years. While there are a couple Passport versions warrantied for 5 years, the 0748 model appears to be a basic "My Passport" model with a 2 year warranty.
 
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All right, let me first thank you all for the replies.
Now let us bow our head in a moment of silence as I say goodbye to this item.
...
...
Hey, the good news is I didn't have anything important on the disk that wasn't backed up elsewhere. So nothing lost. I will say, I would never buy one of the Wd units again. Not sour grapes, just how I feel. Too many other options to choose from, I think.
 
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Actually, I am not a fan of external drives in general. The forums are flooded with problems - many of which are due to the unreliable USB interface.

Good news that you have backups elsewhere. It is so important to have multiple backups. Sadly, many use these external drives as their only backup, or worse, as their only storage location for large files they don't want to lose - like family photos. :(
 
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I don't think there's a problem with the WD Passport, you were happy with it for 3-1/2 years. The problem with all portable drives is they can't take the G force abuse.
You can't go wrong when you have redundant back up drives. Good move.
Please mark as solved.
 
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Actually, I am not a fan of external drives in general. The forums are flooded with problems - many of which are due to the unreliable USB interface.
WD portable drives use a drive controller with a USB interface. Removing the drive from the enclosure won't help.
Seagate portable drives use a drive controller with a SATA interface & a USB to SATA adapter. This allows removing the drive from the enclosure & attaching to desktop.

This makes the WD enclosure slightly smaller than the Seagate. However, if the Seagate fails, you can still use the enclosure & the adapter. For some reason, laptop drives cost more than the corresponding USB portable drive. They use the same drive, so you would think the USB portable drive would be more expensive.

The only difference in all the WD Passport variations is the warranty & price. The drives are the same.

... I will say, I would never buy one of the Wd units again. Not sour grapes, just how I feel. Too many other options to choose from, I think.
I feel the same way. Am currently using a Hitachi SATA2 750GB laptop drive in a SATA3 caddy. The drive was removed from a laptop & was replaced with a SSD. Am finding that manufacturers put SATA2 drives into SATA3 laptops & SATA1 drives into SATA2 laptops. Never knew until carefully reviewing HWInfo details. When purchasing, specs are not that detailed & you'd never know.
 
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WD portable drives use a drive controller with a USB interface. Removing the drive from the enclosure won't help.
:( Yes it will - as long as you get the appropriate adapter as I noted above. Or you can remove the drive and drop in another compatible enclosure. There are several tutorials and videos out there showing exactly how to do this.
 
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I can't say that I had many problems with WD drives. Of course you can get a drive that fails prematurely. This is why I try to get drives with a long warranty like the black series. I had one external drive fail before (WD MyBook), fortunately it was in warranty so I had nothing to worry about. I personally do not rely only on one drive. My concept is to have copies on at least three drives.Chances that all backups fail at the same time are close to zero.
 
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I have never seen any studies but IMO, external drives in general are less reliable than internal drives. This can be attributed to several reasons, not least of which is the fact external drives have the USB interface as a middleman between the SATA drive and the computer. And USB just isn't the reliable I/O it should be. External drives are also subject to knocks, bumps and even falling over or drops.

Sadly, external drive makers don't tell us much about the reliability of the drive itself. But I will note internal drives with 5 year warranties are not hard to find. I cannot find an external drive with a 5 year warranty. Most are just 1, some are 3 years.
 

Trouble

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I have never seen any studies but IMO, external drives in general are less reliable than internal drives.
I would have to agree. They just seem to wear-out sooner, which I generally associated with the small plastic enclosures being less than adequate for proper heat dissipation for spinners.
I've seen a few attached to servers or workstations acting as servers for backup purposes and left to run, full time all the time and I don't think that, that is a practical application.
I've had a few where the interface cross-over components failed and I've had a few where the actual physical drive, inside the enclosure, just went toes up.
I'm down to a single 2TB WD Elements, that I use occasionally for a quick and dirty backup / image..... having just cannibalized my 1TB Seagate to use the SATA drive in a laptop that I'm attempting to bring back from the dead.
 
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DEC 22, 2021

High JR,

I have the same problem. Still a WD USB EXTERNAL HARDRIVE ( but mine are Model Passport 2626 of 1t capacity, ). And I bought a second one, worked for a day or two, and got the same result. So on the third attempt with a third HD. All-new, I do not if they are of the same lot. I enabled debugging and disconnected WIFI. BUT Aja! I then saw and realized WIFI is NOT completely disconnected. It is disconnected for me attempting to do anything on the internet, BUT not for windows. There is a backdoor and windows connects up with ExpressVPN service and I gather third parties may as well. And then it wrote to my BIOS and what do you think happened after that, I got the problem again for the third time! Either three new drives are BAD, I seriously doubt it, though possible if they were from the same lot, or there is a bad boy or boys in town disabling external USB HD. I also started getting messages to buy recovery s/w. I have NOW enabled a password so that you cannot write to the BIO without knowing it, so whoever hacked in cannot rewrite it again, to make a fourth EXT WD USB fail. I think the powers in charge want us (ALL USERS) to use cloud storage, I do not want to, cause how do you develop anything proprietary with everybody spying on you. Also, it is a way to also obligate us to purchase recovery S/W. Supposedly you can disable SMART status so that you can use your ext HD. But APPARENTLY, ON NEW computer\s it is NOT. I have Windows 10 HP laptop and for the life of me, I cannot find or access the SMART Status bit in the BIOS. I found a youtube video where a computer technical repair specialist stated that his newer computer hardware did not have explicit access as the older ones did. I am a chip designer, and these kinda test modes we would never take out, I think they are available, but NOT for the user anymore. I believe it is hidden. These acts are malicious and I believe are purposely done to dissuade users from storing their data on external USB Harddrives, to force all users down the funnel of cloud storage as well as recovery software. I

I also do not believe the problem is caused by the computer or by Windows 10.

Now I will answer your question about if there is any possible way to save the unit. I think probably there is if a brave whistleblower type Edward Snowden came forward and confirmed my speculative, but possibly likely scenario and gave us the hidden code to disable SMART LOCK, so we can use it! I need to confirm that a 4th HD will NOT Die since I only know this password. But who knows there is probably a back door to get into the BIOS. I have to go buy one and I do not feel like it. I have a workaround for now where I still don't use cloud storage but neither do I use ext USB storage. Let you know after the new year if anybody is interested and be nice if somebody could confirm what I have observed.

I copied your fairly well-detailed summary below for others. But is the same, except for my hard drives where WD USB EXTERNAL Passport 2626 devices.

Sincerely and also peeved about it,

Ride Vaquero ((e-mail address removed))
My Avatar ib case anybody is wondering, who names their kid Ride. But you never know,

Problem - WD Passport stopped working.
Dell laptop computer – Windows 10 op system
I attempted the easy checks like disconnecting and reconnecting the WD Passport. None of the simple solutions worked. I then did the following:
1. Attached WD Passport
2. Started WD Drive Utilities.
3. Opened Device Manager
4. Under Disk Drives, have
WD Passport 2626 8 USB Device
Under, General.Device status – This device is working properly.
Under, Driver - “Windows has determined the driver software for your device is up to date.
5.In WD Drive Utilities,
selected Diagnosis
6. In WD Drive Utilities,
selected Run Drive Status Check
7.Immediately got,” SMART status failed.
 
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I've had a WD My Passport 1TB about the same 4 years age of the thread, no issues. It's a red/pink version so maybe the other colors attract heat differently.
 
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MY external drive is Seagate not WD. Is your a USB 3 drive? with that funny looking USB3 connector on the device end?
If so try wiggling that around, then=y seem to be very unreliable.
 

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