SOLVED WiFi 5G not visible

[PierreAchi]

WiFi 5G not visible on my PC but visible on iPad and iPhone. Only 2.4G visible and useable.

 

[Bighorn]

The issue [may not be a problem per se] is most likely the Wireless/Wi-Fi adapter in the computer is not fully capable but then nothing was given as to the make and model of the computer and its resources.

 

[Tim Locke]

Or that 5Ghz is turned off in the properties of the adapter. Take a look in device manager.

 

[PierreAchi]

The issue [may not be a problem per se] is most likely the Wireless/Wi-Fi adapter in the computer is not fully capable but then nothing was given as to the make and model of the computer and its resources.

The issue [may not be a problem per se] is most likely the Wireless/Wi-Fi adapter in the computer is not fully capable but then nothing was given as to the make and model of the computer and its resources.

ASUS E403S
TP-Link Archer C9 Dual band gigabit router

 

[PierreAchi]

Or that 5Ghz is turned off in the properties of the adapter. Take a look in device manager.

Could not find anything specific to 5Ghz in device manager, and excuse my Swedish

 

[Tim Locke]

I know from experience that the Archer C9 can do just about everything a router should do...a friend has one.
Looking at the specifications of the Asus it says 802.11 b/g/n That it does not say a or ac I'd guess that it does not have 5Ghz capability.


The Atheros website is not helpful on the 9465 only shows a 946x with no details although there is a W10 32 bit and 64 bit driver for it.

 

[PierreAchi]

Sounds weird for a recent PC, but thanks for the help!

 

[Tim Locke]

Some adapters have a whole list of stuff under properties. Most of it should be left alone but there could be an on/off for 5Ghz...but even if the chip and driver can do it there might not be a 5Ghz antenna in the laptop.

 

[Wolfie]

Hi PierreAchi,

accoding to Asus, you have the following network capabilities:

• Dual-band 802.11 b/g/n
  BT 4.0 support

does your router support (is it switched to) dual-band?.

https://www.asus.com/us/Laptops/E403SA/specifications/

Have you checked for newer drivers?:

https://www.asus.com/us/Laptops/E403SA/HelpDesk_Download/

 

[davehc]

Perhaps your ISP does not have 5G capability?

Ipad and IPhone would not be , necessarily, using your connection, but could be on a cellular, as with your mobile phone, where 5G is probably available.

 

[Tim Locke]

Perhaps your ISP does not have 5G capability?

Ipad and IPhone would not be , necessarily, using your connection, but could be on a cellular, as with your mobile phone, where 5G is probably available.

Dave, the OP means 5GHz WiFi. I don't think anywhere has 5G mobile yet as the specs are nowhere near final

 

[davehc]

Sorry, yes, I was thnking 4g, which I use with my mobiles.

 

[Comp Cmndo]

Qualcomm Atheros AR946x is dual-band, 2.4 & 5.0 GHz.
Click Wifi icon in system tray. It should show both bands & which one you are connected to.
If it shows the 2.4 & not the 5.0, you have a hardware problem with the wifi card.

I'e bought new dual-band wifi cards & the 5.0 band is non-functional.