Windows 10 Random Freezes


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My laptop keeps randomly freezing every few days, where the mouse cursor doesn't move and nothing happens at all. I have to hold down the power button and turn the laptop off and on again to get it working.

I have done a CHKDSK and it found no errors. I have also done the Windows memory test and it came back ok.

There is lots of data on my laptop that I don't want to lose, so formatting is a last resort.

Any suggestions on what I can try to get this darn thing working again?
 
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Hi B. Chester,

do you have an AMD laptop?, if you do; don't use Edge browser as this caused problems for me, try installing a different browser like FireFox or Google Chrome/Opera.

My PC had a complete meltdown using Edge and since I have switched to using only FireFox, it is now okay!. :)
 
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Hello Wolfie,

No, it's not AMD it has a i5-7200U by Intel. I have spoken to Acer and they recommend a factory reset, so I will do this later today and see if it helps.
 
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My laptop keeps randomly freezing every few days, where the mouse cursor doesn't move and nothing happens at all. I have to hold down the power button and turn the laptop off and on again to get it working.

I have done a CHKDSK and it found no errors. I have also done the Windows memory test and it came back ok.

There is lots of data on my laptop that I don't want to lose, so formatting is a last resort.

Any suggestions on what I can try to get this darn thing working again?
Don't feel like the Lone Ranger. I have experienced random freezing for at least a year and participated in a thread on this website some time ago. Nobody came up with a solution so far as I can recall. However, my problem stopped for a while as fast as it began, but recently I've experience a couple freezes. As before, I do a Ctrl-Alt-Delete, wait a few minutes until Windows decides to work again, and then stop all active processes. Possibly, just waiting a few minutes may work, but I don't recall trying that.

By the way, I'm using the latest version of Windows 10 Pro on a homemade desktop computer containing some ancient parts. In spite of the ancient parts, I have had nearly no problems with Windows 10, and I've been running it since the Insider Program began. Microsoft told me I absolutely needed a new motherboard et al, but my computer keeps running anyway like the bee who doesn't know it can't fly but does anyway.
 
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