SOLVED Windows 10 shutting down at battery level 30 percent

[inna]

Hello,

I have an issue with my Windows 10. When the battery level reaches 30%, it automatically Hibernates.
I googled before creating this thread (probably not enough googling) to find the solution, but I did not find a solution working fine.
I checked my battery plan, battery settings and advanced power plan of my battery, checking all options related to battery, and both Low Level and Critical Level in Battery and Plugged In are set to 5% to Hibernate, but still when my battery percent reaches to 30, it hibernates.

Could you please advise me what's the problem and how to solve that?
My battery is healthy because I can work with it around 2 to 2.5 hours from 100 percent to 30 percent.

Laptop: Acer Aspire F15 F5

Windows 10, Version 2004, OS Build 19041.804

Thanks in advance

 

[Wolfie]

Hi,

2009 is the current version of Win 10, you have version 2004, do an upgrade and that may well solve your problem?.

How to upgrade Windows 10 to the latest version

PLEASE TAKE NOTE THAT AN UPGRADE IS NOT AN UPDATE PER SE; SEE THE LINK CREATED BY @Regedit32 BELOW FOR MORE DETAILS ON UPDATING AFTER CURRENT CUMULATIVE UPDATE. https://www.windows10forums.com/threads/windows-updates-after-kb4016871-reminder.13030/ See also: the following links about updating...

www.windows10forums.com

 

[inna]

Thanks, the issue is with the physical battery and I should to the repairing center again to replace another one.

 

[Wolfie]

Keep us posted please.

 

[inna]

Sure, I'm going there Saturday (weekend days in Iran are Thursday and Friday), and whenever it gets replaced and if the new battery holds more and goes below 40 percent, I'll update.

 

[Wolfie]

Good luck.

 

[inna]

As I told, I did replace the battery (two times) and the place where did replace it has found there was an issue with the physical battery itself.

Now today I got a new battery and they told me the new one is tested and does work till the 0 percent.

I have installed the new battery and I see that I can use until 3 percent fine.



Thanks all for participating and helping me.

 

[inna]

As I told, I did replace the battery (two times) and the place where did replace it has found there was an issue with the physical battery itself.
Now today I got a new battery and they told me the new one is tested and does work till the 0 percent.
I have installed the new battery and I see that I can use until 3 percent fine.

Thanks all for participating and helping me.