Windows 10 update prevents loadup after restart


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having a problem with the ----1324 update, It started when it apparently tried to install the update by restarting overnight. In the AM, the wheel to load Windows 10 was spinning at the bottom of an otherwise black screen. After several attempts, I called ASUS Customer service, who talked me through restarting by going to a previous restore point. That worked - the only restore point I had was from the previous day. When I went to the UPDATE settings, it listed the update as-- having failed to install. After a couowple of hours, it appeared to reinstall the update, but when I tried to restart, the same thing happened and to use the laptop, I had to go back to the restore page. This has happened a couple of times since. Right now, on the main update page, it shows the ---1324 update as pending restart, along with a security update for something called Visual C. If I check on the older updates page, it shows the ----1324 updates, 3 of them actually, that failed to install, It does show other updates as installing correctly but didn't require a restart. I tried running troubleshooter on the update page, but it is also telling me I need to restart in order to access some files, and I don't want to go thru all that again. So I guess I'm asking is...are the older failed installs causing the problem? Or is it any update that requires a restart going to continue to do this? I don't really want to rebuild the whole system and lose what I've got on there.
 

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Noob Whisperer
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That update would appear to apply to Windows 10, version 1703
Is there some reason why you haven't advance to a more recent build (1709, 1803 or 1809)
Why not just grab the latest ISO from https://www.microsoft.com/en-us/software-download/windows10
Once you have the ISO saved to your computer, just double click it to mount it and then run Setup.exe from there to perform an in-place upgrade to the latest version.
 
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Thx for your reply. I believe that I am on build 1803. How do I find out?
I did get a response from Microsoft, who gave me a direct link to the update, which they said should not require a restart and should eliminate my problem of Windows not loading after a restart. They also did mention, as you did, a more recent build and a link to that, which they said would not delete any of my files or programs/apps.
 

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Noob Whisperer
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I believe that I am on build 1803
I was only going by this reference that I found referencing 1324
https://support.microsoft.com/en-us/help/4457138/windows-10-update-kb4457138
How do I find out
simply type
winver
into the run dialog box and hit enter or click OK.

Personally, I would go here
https://www.microsoft.com/en-us/software-download/windows10
Use the media creation tool to obtain the ISO, save it to a location on my computer.

Make sure that your computer is physically configured with only minimal hardware..... USB connected keyboard, USB connected mouse, and a monitor.
NO extraneous peripherals, no USB printer(s), no wireless dongles of any type, no USB connect external storage
AND
No third party security suite installed.

Then simply double click the ISO to mount it as a virtual optical drive and run Setup.exe from there to complete the in-place upgrade.
 
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I was only going by this reference that I found referencing 1324
https://support.microsoft.com/en-us/help/4457138/windows-10-update-kb4457138

simply type
winver
into the run dialog box and hit enter or click OK.

Personally, I would go here
https://www.microsoft.com/en-us/software-download/windows10
Use the media creation tool to obtain the ISO, save it to a location on my computer.

Make sure that your computer is physically configured with only minimal hardware..... USB connected keyboard, USB connected mouse, and a monitor.
NO extraneous peripherals, no USB printer(s), no wireless dongles of any type, no USB connect external storage
AND
No third party security suite installed.

Then simply double click the ISO to mount it as a virtual optical drive and run Setup.exe from there to complete the in-place upgrade.
The update that was getting corrupted was KB4471324. The link you gave above brings me to info for KB4451738. Not that it would matter if I was doing an upgrade....
 
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Trouble

Noob Whisperer
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My apology can't imagine how I got confused.

Capture.PNG
 

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