creating a backup

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Daphne

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Hello, with the Critical error Start and cortana not working, I am trying to create a backup. It states one has not been set up. I have a small laptop (HP x360, with no cd disc. Can someone please walk me through stages to do this. I really am trying to go back to windows 8 as this Windows 10 error has not been fixed after multiple tries.

Thank you
Daphne
 
Trouble

Trouble

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Do you have the means of attaching an External USB drive of sufficient size to hold a disk image of your laptop?
IF so it's pretty straight forward, go to control panel (switch the view from categories to small icons top right)
click the Backup and Restore (Windows 7) link.
Select Create a system image from the left column
Point it at your external drive and you should be good to go.
 

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