Press the Windows and "R" keys simultaneously, type "services.msc" into the "Run" box and click "OK". When the services applet starts, scroll down and see if "Dell SupportAssist Agent" is running. If so, right-click it, select "Stop", then right-click again, select "Properties", change the "Startup type" to "Disabled" and click "OK".
Disable both, and try the uninstall again.it's not in task manager but there 2 ea. Dell vault data collector vault items and 1ea data vault rules processor
Disable both, and try the uninstall again.
Doing so should not cause a problem, and, if required, can easily be enabled again
I have had the program on my computers from time to time, in order, in particular, to check for Bios updates. It has not, so far, ever given me problems with uninstalling.
This is Dells solution:
1) Uninstall Dell SupportAssist and Dell SupportAssist Agent from Control Panel – Programs & Features
2) Remove these folders
3) Click on start run, type regedit, this opens the registry. Make sure the SupportAssistAgent folder does not exists in this location, HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Dell\SupportAssistAgent. If the folder is present right click and say delete.
- C:\Program Files\Dell\ DellDataVault
- C:\Program Files\Dell\ SupportAssist
- Click start & Run, Type- %ProgramData% and enter. Delete the PCDR folder.
- Click start & Run, Type- %AppData% and enter. Delete the PCDR folder.
4) Restart the machine
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