I have a Windows 10 dell laptop. I wanted to factory reset it so I did the delete everything one but it failed so I then selected the only delete my files/users ect one and it failed(stopped at 98%) . So I selected return to windows 10, but it sent me to some test hardware thing that took 2 mins. Then It would just have an infinite cycle of sending me back to that test thing... I tried f2 f12... nothing worked.... it's currently just the dell logo everytime I go on my laptop.... how do I get back into my laptop?