I can't enter my pin or password!

Discussion in 'General Discussion' started by Ile18, Jun 27, 2018.

  1. Ile18

    Ile18

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    I activated Avast for protection and now I can't type my pin or password. It seems like my keyboard is not working. I'm on vacation and very frustrated. I have an Asus pro laptop.
     
    Last edited by a moderator: Jul 20, 2018
    Ile18, Jun 27, 2018
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  2. Ile18

    Trouble Noob Whisperer Moderator

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    Hello and welcome to the forum.
    I assume that by "Avist" you actually mean Avast, and.....
    I can't imagine why that would have impacted your keyboard although I've never used it.

    Can you use the "Ease of Access" icon on the sign-in screen to bring up the On Screen Keyboard (Osk.exe) and use that to enter your password?

    Do you have a spare USB wired keyboard that you can try to see if it provides any different results?
     
    Trouble, Jun 27, 2018
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  3. Ile18

    ram1220

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    See if you can download the Avast removal tool using another computer. Put it on a thumb drive and then boot your computer into safe mode. Run the Avast removal tool in safe mode and then reboot your computer. I would then stay away from Avast. It used to be a great program years ago but has recently gone downhill. This was when they expanded it to be an everything program. I refuse to install it on my customer's computers now.
     
    ram1220, Jun 27, 2018
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