Laptop won't upload any files

[patrick mackenzie]

Hello everyone!

for a while now my laptop won't let me upload anything to the internet.
I have used different computers and it works for them so it can't be my WIFI.

This is really annoying, Please help!

Thanks

Patrick

 

[Ian]

Hi Patrick,

Could you explain a little more about the problem please? When do you have problems uploading files - are you using a specific app or website (for example, dropbox)? Are there any errors?

 

[patrick mackenzie]

it happens on every website i try to upload onto. the problem happens at the site, any link i click to upload just doesn't work doesn't even get to my files.

i have already tried disabling any proxy server i use but that doesn't help either.

 

[patrick mackenzie]

ok got a development... I can't download anything either...

 

[Trouble]

What do you have installed in the way of a third party security suite?

 

[patrick mackenzie]

I have windows defender and malware bytes
I've done scans with both and they've shown no threats

 

[Trouble]

OK, so you can't upload or download anything from or to your computer.
Now we need to define the terms "upload" and "download"
What and where exactly are you doing this. Since you mention specifically "internet" then is the problem only related to web based sites?
Can you upload / download files from other network nodes on your local LAN?

I have used different computers and it works for them so it can't be my WIFI.

Are you getting any error messages?
What happens when you try?

 

[patrick mackenzie]

I'm just doing this on my personal laptop on my home WiFi
Can't upload or download any files on the Internet but can still access stuff on my Dropbox account.
Files like photos, videos or music
What are network nodes?
Don't get any error messages at all, nothing happens at all.

This is why it's so strange

 

[Trouble]

network nodes are other computers on the same local network / home WiFi

 

[patrick mackenzie]

The only way that my other computers are connected or interact is through accessing my Dropbox files

 

[Trouble]

So install Chrome then install the Gdrive app for Windows 10.
Then open your gdrive in Chrome browser, open you pictures or music folder pick a picture or a song and drop it on the Gdrive which you have open in your Chrome Browser.
What happens?

 

[patrick mackenzie]

I already have chrome as my main browser. tried to add a file to the Gdrive but it didn't work, again no error message

I tried adding a new file to my dropbox from another computer and my laptop downloaded that.
so it does seem to be web based sites

 

[Trouble]

So if you drop that same file in your Gdrive local folder on your computer and give it a minute or two and check your Gdrive on the web?? The file is there??

 

[patrick mackenzie]

don't have a Gdrive local folder and can't get it as i can't download anything...
but its the same thing as dropbox so i added a file from my laptop to my dropbox and then I was able to access the file from the dropbox website

 

[Trouble]

try resetting IE to factory defaults
http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11
If that doesn't work reboot your system into Safe Mode with Networking and see if IE will download and install this

https://tools.google.com/dlpage/drive/index.html

 

[patrick mackenzie]

Ok i rebooted in safe mode with networking and i can download and upload stuff.
but has that fixed the problem or will i have to stay in safe mode?

 

[Trouble]

That would indicate that there is a piece of software running in normal mode that is not running is safe mode that is causing your problem.
Test again in normal mode to confirm that the problem still persists then.
Perform a clean boot
https://support.microsoft.com/en-us/kb/929135
And see if you can then download stuff, if so, then you'll need to investigate to zero in on the offending process.

 

[patrick mackenzie]

Ok think i'm in normal mode and can download and upload again.
where can i see what mode i'm in though?
also thank you for all your help!

 

[patrick mackenzie]

should also say that once in safe mode windows started downloading loads of updates so could this have been the problem?

 

[Trouble]

With Windows 10 it is generally a pretty good idea to check and confirm that all the Windows Updates as well as the Store Updates are current.
Safe Mode is generally unmistakable other than the screen resolution being huge, it generally will have safe mode indicated in the corners of the screen