Laptop won't upload any files

Discussion in 'Networking' started by patrick mackenzie, Sep 28, 2015.

  1. patrick mackenzie

    patrick mackenzie

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    Hello everyone!

    for a while now my laptop won't let me upload anything to the internet.
    I have used different computers and it works for them so it can't be my WIFI.

    This is really annoying, Please help!

    Thanks

    Patrick
     
    patrick mackenzie, Sep 28, 2015
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  2. patrick mackenzie

    Ian Administrator

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    Hi Patrick,

    Could you explain a little more about the problem please? When do you have problems uploading files - are you using a specific app or website (for example, dropbox)? Are there any errors?
     
    Ian, Sep 28, 2015
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  3. patrick mackenzie

    patrick mackenzie

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    it happens on every website i try to upload onto. the problem happens at the site, any link i click to upload just doesn't work doesn't even get to my files.

    i have already tried disabling any proxy server i use but that doesn't help either.
     
    patrick mackenzie, Sep 28, 2015
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  4. patrick mackenzie

    patrick mackenzie

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    ok got a development... I can't download anything either...
     
    patrick mackenzie, Sep 28, 2015
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  5. patrick mackenzie

    Trouble Noob Whisperer Moderator

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    What do you have installed in the way of a third party security suite?
     
    Trouble, Sep 28, 2015
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  6. patrick mackenzie

    patrick mackenzie

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    I have windows defender and malware bytes
    I've done scans with both and they've shown no threats
     
    patrick mackenzie, Sep 28, 2015
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  7. patrick mackenzie

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    OK, so you can't upload or download anything from or to your computer.
    Now we need to define the terms "upload" and "download"
    What and where exactly are you doing this. Since you mention specifically "internet" then is the problem only related to web based sites?
    Can you upload / download files from other network nodes on your local LAN?
    Are you getting any error messages?
    What happens when you try?
     
    Trouble, Sep 28, 2015
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  8. patrick mackenzie

    patrick mackenzie

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    I'm just doing this on my personal laptop on my home WiFi
    Can't upload or download any files on the Internet but can still access stuff on my Dropbox account.
    Files like photos, videos or music
    What are network nodes?
    Don't get any error messages at all, nothing happens at all.

    This is why it's so strange
     
    patrick mackenzie, Sep 28, 2015
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  9. patrick mackenzie

    Trouble Noob Whisperer Moderator

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    network nodes are other computers on the same local network / home WiFi
     
    Trouble, Sep 28, 2015
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  10. patrick mackenzie

    patrick mackenzie

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    The only way that my other computers are connected or interact is through accessing my Dropbox files
     
    patrick mackenzie, Sep 28, 2015
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  11. patrick mackenzie

    Trouble Noob Whisperer Moderator

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    So install Chrome then install the Gdrive app for Windows 10.
    Then open your gdrive in Chrome browser, open you pictures or music folder pick a picture or a song and drop it on the Gdrive which you have open in your Chrome Browser.
    What happens?
     
    Trouble, Sep 28, 2015
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  12. patrick mackenzie

    patrick mackenzie

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    I already have chrome as my main browser. tried to add a file to the Gdrive but it didn't work, again no error message

    I tried adding a new file to my dropbox from another computer and my laptop downloaded that.
    so it does seem to be web based sites
     
    patrick mackenzie, Sep 28, 2015
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  13. patrick mackenzie

    Trouble Noob Whisperer Moderator

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    So if you drop that same file in your Gdrive local folder on your computer and give it a minute or two and check your Gdrive on the web?? The file is there??
     
    Trouble, Sep 28, 2015
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  14. patrick mackenzie

    patrick mackenzie

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    don't have a Gdrive local folder and can't get it as i can't download anything...
    but its the same thing as dropbox so i added a file from my laptop to my dropbox and then I was able to access the file from the dropbox website
     
    patrick mackenzie, Sep 28, 2015
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  15. patrick mackenzie

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    Trouble, Sep 28, 2015
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  16. patrick mackenzie

    patrick mackenzie

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    Ok i rebooted in safe mode with networking and i can download and upload stuff.
    but has that fixed the problem or will i have to stay in safe mode?
     
    patrick mackenzie, Sep 28, 2015
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  17. patrick mackenzie

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    That would indicate that there is a piece of software running in normal mode that is not running is safe mode that is causing your problem.
    Test again in normal mode to confirm that the problem still persists then.
    Perform a clean boot
    https://support.microsoft.com/en-us/kb/929135
    And see if you can then download stuff, if so, then you'll need to investigate to zero in on the offending process.
     
    Trouble, Sep 28, 2015
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  18. patrick mackenzie

    patrick mackenzie

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    Ok think i'm in normal mode and can download and upload again.
    where can i see what mode i'm in though?
    also thank you for all your help!
     
    patrick mackenzie, Sep 28, 2015
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  19. patrick mackenzie

    patrick mackenzie

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    should also say that once in safe mode windows started downloading loads of updates so could this have been the problem?
     
    patrick mackenzie, Sep 28, 2015
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  20. patrick mackenzie

    Trouble Noob Whisperer Moderator

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    With Windows 10 it is generally a pretty good idea to check and confirm that all the Windows Updates as well as the Store Updates are current.
    Safe Mode is generally unmistakable other than the screen resolution being huge, it generally will have safe mode indicated in the corners of the screen
     
    Trouble, Sep 28, 2015
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