Laptop won't upload any files


Joined
Aug 3, 2015
Messages
15
Reaction score
1
Hello everyone!

for a while now my laptop won't let me upload anything to the internet.
I have used different computers and it works for them so it can't be my WIFI.

This is really annoying, Please help!

Thanks

Patrick
 
Ad

Advertisements

Ian

Administrator
Joined
Oct 27, 2013
Messages
1,641
Reaction score
563
Hi Patrick,

Could you explain a little more about the problem please? When do you have problems uploading files - are you using a specific app or website (for example, dropbox)? Are there any errors?
 
Joined
Aug 3, 2015
Messages
15
Reaction score
1
it happens on every website i try to upload onto. the problem happens at the site, any link i click to upload just doesn't work doesn't even get to my files.

i have already tried disabling any proxy server i use but that doesn't help either.
 

Trouble

Noob Whisperer
Moderator
Joined
Nov 19, 2013
Messages
12,555
Reaction score
2,029
What do you have installed in the way of a third party security suite?
 
Ad

Advertisements

Trouble

Noob Whisperer
Moderator
Joined
Nov 19, 2013
Messages
12,555
Reaction score
2,029
OK, so you can't upload or download anything from or to your computer.
Now we need to define the terms "upload" and "download"
What and where exactly are you doing this. Since you mention specifically "internet" then is the problem only related to web based sites?
Can you upload / download files from other network nodes on your local LAN?
I have used different computers and it works for them so it can't be my WIFI.
Are you getting any error messages?
What happens when you try?
 
Joined
Aug 3, 2015
Messages
15
Reaction score
1
I'm just doing this on my personal laptop on my home WiFi
Can't upload or download any files on the Internet but can still access stuff on my Dropbox account.
Files like photos, videos or music
What are network nodes?
Don't get any error messages at all, nothing happens at all.

This is why it's so strange
 

Trouble

Noob Whisperer
Moderator
Joined
Nov 19, 2013
Messages
12,555
Reaction score
2,029
network nodes are other computers on the same local network / home WiFi
 

Trouble

Noob Whisperer
Moderator
Joined
Nov 19, 2013
Messages
12,555
Reaction score
2,029
So install Chrome then install the Gdrive app for Windows 10.
Then open your gdrive in Chrome browser, open you pictures or music folder pick a picture or a song and drop it on the Gdrive which you have open in your Chrome Browser.
What happens?
 
Ad

Advertisements

Joined
Aug 3, 2015
Messages
15
Reaction score
1
I already have chrome as my main browser. tried to add a file to the Gdrive but it didn't work, again no error message

I tried adding a new file to my dropbox from another computer and my laptop downloaded that.
so it does seem to be web based sites
 

Trouble

Noob Whisperer
Moderator
Joined
Nov 19, 2013
Messages
12,555
Reaction score
2,029
So if you drop that same file in your Gdrive local folder on your computer and give it a minute or two and check your Gdrive on the web?? The file is there??
 
Joined
Aug 3, 2015
Messages
15
Reaction score
1
don't have a Gdrive local folder and can't get it as i can't download anything...
but its the same thing as dropbox so i added a file from my laptop to my dropbox and then I was able to access the file from the dropbox website
 
Joined
Aug 3, 2015
Messages
15
Reaction score
1
Ok i rebooted in safe mode with networking and i can download and upload stuff.
but has that fixed the problem or will i have to stay in safe mode?
 
Ad

Advertisements

Trouble

Noob Whisperer
Moderator
Joined
Nov 19, 2013
Messages
12,555
Reaction score
2,029
That would indicate that there is a piece of software running in normal mode that is not running is safe mode that is causing your problem.
Test again in normal mode to confirm that the problem still persists then.
Perform a clean boot
https://support.microsoft.com/en-us/kb/929135
And see if you can then download stuff, if so, then you'll need to investigate to zero in on the offending process.
 
Joined
Aug 3, 2015
Messages
15
Reaction score
1
Ok think i'm in normal mode and can download and upload again.
where can i see what mode i'm in though?
also thank you for all your help!
 
Joined
Aug 3, 2015
Messages
15
Reaction score
1
should also say that once in safe mode windows started downloading loads of updates so could this have been the problem?
 
Ad

Advertisements

Trouble

Noob Whisperer
Moderator
Joined
Nov 19, 2013
Messages
12,555
Reaction score
2,029
With Windows 10 it is generally a pretty good idea to check and confirm that all the Windows Updates as well as the Store Updates are current.
Safe Mode is generally unmistakable other than the screen resolution being huge, it generally will have safe mode indicated in the corners of the screen
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top