Microsoft backing off support forum help for 7 and 8.1

Discussion in 'General Discussion' started by Trouble, Jun 12, 2018.

  1. Trouble

    Trouble Noob Whisperer Moderator

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    Microsoft has announced that starting next month it will no longer be participating in the technical support forums for Windows 7, 8.1, 8.1 RT and numerous other products
    SOURCE: https://betanews.com/2018/06/11/microsoft-to-stop-participating-in-some-support-forums/
     
    Trouble, Jun 12, 2018
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  2. Trouble

    Ian Administrator

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    Thanks for the heads up @Trouble. It's interesting to see that Windows 7 and 8.1 forum support is depreciated at the same time, even though they were released 4 years apart. Just shows how many people still used Windows 7 until recently!
     
    Ian, Jun 13, 2018
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  3. Trouble

    davehc

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    Not such a startling comment as it seems. I was (still, to a very small extent) an active member of those forums, particularly in my ancient MVP days.
    The support from Microsoft employees was minimal. Most of the help and advice came from third party sources such as, with modesty, myself.
    Forums such as this, provide and, hopefully, will continue to provide, a much more superior and currently active help
     
    davehc, Jun 13, 2018
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  4. Trouble

    Trouble Noob Whisperer Moderator

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    No, I suppose it isn't.
    I guess it was just that it seemed to be rather "official" and I found that odd as support for the two products (updates, patches, hot fixes, etc.) are scheduled to continue to 2020 and 2023 respectively.
    AND
    The comment
    Seems counterproductive and unnecessary.

    Nothing they do surprises me anymore.
    I've been dealing with MS since I got my first MCP (for Windows98) MCSE (for NT4.0) MCSA (for Server 2000) MCSA (for Server 2003).
    I realize that everyone needs to move on.
    It just seems that sometimes it feels a little ruthless.
     
    Trouble, Jun 13, 2018
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  5. Trouble

    ram1220

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    Did MS ever provide any meaningful help in their forums anyway? All I saw were canned responses that never helped. I get more help in 3rd party forums like this one that we are in now.
     
    ram1220, Jun 14, 2018
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