SOLVED Printer in an error state


Joined
Sep 19, 2016
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Don't know if it's a result of the recent updates, but my printer (Brother MFC3360c) will not print. I click on print and it acts like it went through, but
nothing printed. At times it shows up in the print queue, but will not print. I tried removing and reinstalling. I ran the trouble shooter and it says
that everything is okay. At one point I tried to run a test page and I got the following message. ( Printer in an error state.)
Any ideas on how to fix this short of getting a new printer.
 
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Joined
Sep 19, 2016
Messages
17
Reaction score
2
Thanks, that definitely sounds like the problem. In fact right after I posted the problem I uninstalled Update KB4560960
and when I did the printer started working. I'll probably reinstalled the update and try their suggestion about having the printer
powered on before starting Windows. If that doesn't work I'll uninstall the update and leave it off until it is fixed. I'll post
if their suggestion works.
 

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