I updated my wife's Hp laptop windows 7 to windows 10 in aug 16 using a computer company to do so. After the 1st update in Sept we lost the wireless connection driver. The company could not resolve that issue without charging over 100 bucks. we still had the land line connection with the internet. the update in Oct caused the computer to go to a blue screen but we had the ability to select the restore to Sept, after clicking on that we lost the ability to use the computer with out having to go back to the factory rest. we were advised that we could go back to windows 7 without any issue by pressing control & F7 at the same time. that option does not work.
I contacted Microsoft support by phone and after 30 minutes of trying to resolve this issue with their assistance I was informed that for 199 bucks they could correct the issue and my wife's computer would be fixed and in working order.
I would prefer to have her computer up and running with windows 7 and hopefully have all her files if that is possible.
is there any help out there that can assist me on this issue?
I contacted Microsoft support by phone and after 30 minutes of trying to resolve this issue with their assistance I was informed that for 199 bucks they could correct the issue and my wife's computer would be fixed and in working order.
I would prefer to have her computer up and running with windows 7 and hopefully have all her files if that is possible.
is there any help out there that can assist me on this issue?