SOLVED Unable to login to laptop


Joined
Dec 12, 2015
Messages
2
Reaction score
0
My laptop is not recognizing my password. I have gone to Microsoft website several times and changed but laptop still not recognizing it. Only one user on my laptop...purchased year ago and went from 8 and recently uploaded 10. Month ago forgot password and went to account.live.com/password/reset and had no problems resetting and logging on. Hope this makes sense...please help.
 
Ad

Advertisements

Trouble

Noob Whisperer
Moderator
Joined
Nov 19, 2013
Messages
12,327
Reaction score
1,981
Hope this makes sense
It makes perfect sense, in that we've heard a fair amount of similar posts along this same line.
It makes absolutely no sense what so ever as to why this is happening to so many people.

At the sign-in screen look around for any icons or links that may indicate something related to or mentioning
"Language or Region" or "I'm not" or "Not Me" or anything like that.
Additionally use the OSK (On Screen Keyboard) from the accessibility icon on the sign-in screen and confirm
1. That you are typing the user name accurately
2. Combine the OSK with the "Eye" spy icon in the password text box to confirm that you are entering the password for that account exactly as you intend (case sensitive).

We've heard mention that an update has reset the language and keyboard layout to something other than what you expect to be default (English UK or English US)
We've also heard mention that an update has resulted in a keyboard driver problem, especially on laptops resulting in some key strikes not producing the proper alphanumeric character or symbol.
 
Ad

Advertisements

Joined
Dec 12, 2015
Messages
2
Reaction score
0
Thank you for the trouble shooting ideas. Much appreciated. I was finally able to reset my password in hotmail using OSK. I am finally logged in and no further problems. Thanks again.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top