Angela .....
Let's stay in this thread, since you started it about your unique problem, it might help minimize some confusion rather that bouncing back and forth between the two.
I copied this from another post of yours as it contains some more specific detail as to what you've attempt so far.....
Angela said:
Hello, you replied to my post about not being able to use my start menu, Cortana, windows mail, or over by the clock area etc. in windows 10. It all used to work, but just stopped one day. I tried to make a new account...that didn't work...so I tried to reinstall windows, and that worked for a few hours and that is it. I am so lost. I even tried to install quickbooks 2016 and it is doing the same thing as windows mail. i click on it and it tries to open, but just closes down. no error, no warning. just closes. I have run virus scanners, registry cleaners, disk checks, windows repair, everything. Please, do you have any suggestions for me?
I'm not sure that I do have any additional suggestion for you.
Considering what you've managed to do on your own and the symptoms you are describing, you don't seem to have what I would consider, typical physical problems with the computer that might indicate hard disk or memory problems, your symptoms seem to indicate that Windows 10 simply does not work properly on your laptop.
AND
If you are certain that you have all the latest drivers installed to support your hardware (BIOS, Chipset, Storage Controllers, Video, Audio, Network, etc.) and that your install has all the latest Windows Updates, then.......
Do you have any critical data on the machine?
Do you have a good backup of any critical data?
Have you tried resetting your laptop to factory condition? Do you still have a factory partition left on your laptop?
http://forums.toshiba.com/t5/System...Satellite-Pro-to-factory-settings/td-p/580530
WARNING. This will erase all your personal data, programs, settings, etc. and return the laptop to the OOBE (Out Of Box Experience) that you encountered when you first brought the laptop home.
Certainly not an optimal solution nor particularly elegant but it just might be your only remaining option to at least get your laptop back up and running again.