SOLVED Windows stopped working properly due to a hardware problem.

[PabloW]

Hi i am new here so i don't know how to ask for help properly but i have a big problem, some weeks ago i built a pc whit this specs:
CPU: Ryzen 5 5600X
GPU: MSI NVIDIA GTX 1650 SUPER Ventus XS
RAM: 2x8 GB HyperX Predator RGB
Motherboard: MSI MAG TOMAHAWK B550
Power supply: EVGA 600W 80PLUS
SSD: Samsung 970 Evo Plus 500 GB
HDD: 2TB
The problem happened only when i was gaming, it happened with two different games, the pc restarted suddenly so i checked the reliability history and this show up:
Origen
Windows

Resumen
Error de hardware

Fecha
‎05-‎02-‎2021 22:34

Estado
No reportado

Descripción
Windows dejó de funcionar correctamente por un problema con el hardware.

Firma del problema
Nombre de evento de problema: LiveKernelEvent
Código: 141
Parámetro 1: ffffe201be252460
Parámetro 2: fffff80693a471c0
Parámetro 3: 0
Parámetro 4: 1cf4
Versión de SO: 10_0_19042
Service Pack: 0_0
Producto: 256_1
Versión de SO: 10.0.19042.2.0.0.256.48
Id. de configuración regional: 2058

Sorry i have windows in Spanish because i speak Spanish
I already search for this problem and i found something similar and all people say that is because of the GPU drivers but i already updated the drivers and still happening the error so what can i do? I hope someone could help me

PS: sorry for my English

 

[Wolfie]

Hi Pablo,

are you running the latest version of Win 10?.

How to upgrade Windows 10 to the latest version

PLEASE TAKE NOTE THAT AN UPGRADE IS NOT AN UPDATE PER SE; SEE THE LINK CREATED BY @Regedit32 BELOW FOR MORE DETAILS ON UPDATING AFTER CURRENT CUMULATIVE UPDATE. https://www.windows10forums.com/threads/windows-updates-after-kb4016871-reminder.13030/ See also: the following links about updating...

www.windows10forums.com

 

[Tim Locke]

Failed while gaming. I am not familiar with the power needs of modern graphics cards . I wonder if an even beefier PSU would be good or if the CPU needs more cooling. Maybe a liquid cooler and an 850W PSU. Just to be sure.

Other will give better advice I am sure as I am not a gamer.

Seems the 1650 is not a power hog. 75W TDP Neither is the CPU but still could be cooling

 

[BigFeet]

First thing I'd do is reset the bios to defaults. Then run memtest86. Run a few passes with each stick, and see if it passes. Then I'd download and run heaven benchmark, to stress the gpu.

 

[PabloW]

Hi Pablo,

are you running the latest version of Win 10?.

How to upgrade Windows 10 to the latest version

PLEASE TAKE NOTE THAT AN UPGRADE IS NOT AN UPDATE PER SE; SEE THE LINK CREATED BY @Regedit32 BELOW FOR MORE DETAILS ON UPDATING AFTER CURRENT CUMULATIVE UPDATE. https://www.windows10forums.com/threads/windows-updates-after-kb4016871-reminder.13030/ See also: the following links about updating...

www.windows10forums.com

yes i am running latest version of Win 10

 

[PabloW]

Failed while gaming. I am not familiar with the power needs of modern graphics cards . I wonder if an even beefier PSU would be good or if the CPU needs more cooling. Maybe a liquid cooler and an 850W PSU. Just to be sure.

Other will give better advice I am sure as I am not a gamer.

Seems the 1650 is not a power hog. 75W TDP Neither is the CPU but still could be cooling

I will check the power consumption and the CPU don't go above 67 Celsius while gaming

 

[Wolfie]

NVIDIA GTX 1650 SUPER

Do you have the latest Nvidia drivers installed?.

Líder mundial en computación de IA

Somos los creadores del superordenador más rápido que existe y de la plataforma de juegos más grande del mundo.

www.nvidia.com

 

[PabloW]

First thing I'd do is reset the bios to defaults. Then run memtest86. Run a few passes with each stick, and see if it passes. Then I'd download and run heaven benchmark, to stress the gpu.

ok no problems with the ram according to memtest86 I am going to test stability and touch some settings in the msi afterburner and then test the gpu with games again since it seems that the problem comes from there

 

[PabloW]

Do you have the latest Nvidia drivers installed?.

Líder mundial en computación de IA

Somos los creadores del superordenador más rápido que existe y de la plataforma de juegos más grande del mundo.

www.nvidia.com

Yes

 

[Wolfie]

msi afterburner

Have you overclocked your system GPU at all?. Use default settings if you have and see how you go!.

 

[PabloW]

Have you overclocked your system GPU at all?. Use default settings if you have and see how you go!.

When I have time I will see but I think I have an oc profile because I have used the same configuration file in msi afterburner on my old pc but I had the same gpu so I thought it will work fine, before I never had problems, so I will put attention to it and test when I have time

 

[Wolfie]

Set MSI Afterburner to default and see how it goes!.