when I bought my computer it came with windows 10 home installed. over time, Microsoft kept updating windows. recently I am getting the message ( on the monitor's screen) that windows is not activated and telling me to activate windows by going to settings. after very much clicking on "this" and "that", I find out that windows 10 pro is installed on the computer and that I do not have a license to have it. MICROSOFT DID THIS, I DID NOT. I thought that I could just download windows 10 home but can't do that because I do not know what the original license is. I can not get any help from Microsoft without PAYING AN ABSURD FEE FOR TECHNICAL SERVICE. YOU DID THIS AND I DON'T KNOW HOW TO FIX THE PROBLEM. If you can't let me talk to a real live human, then you need to put all the information I need on this page. When I go to buy my next computer---it will not be a Microsoft windows product. !